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Samfp1011 Author

Level 1

4 points

iMessage / FaceTime incorrect number

Hey all - I swapped phone numbers from my old SIM to a new carrier, but the iMessage and FaceTime numbers registered remain that of my old number.

The old and incorrect number is ‘greyed out’ and cannot he changed.

how can I change the old number to my existing one under the ‘you can be reached at’ section? People who try to contact me via FaceTime / iMessage cannot do so as it is contacting an old device that I am not using (calls / messages come through on my old phone with no SIM via WiFi).

many thanks.

[Image Edited by Moderator to Remove Personal Information]

iPhone X, iOS 13

Posted on Dec 26, 2019 7:10 AM

Top-ranking reply

Eric Root

Level 10

684,573 points

Posted on Dec 26, 2019 7:54 AM

Have you changed the number on your Apple ID? You need to sign out of Messages/FaceTime to change the number. Once you make the change, allow time for the change to sync. It could take 24 hours. Then sign into Messages/FaceTime and test.

Apple ID - Manage

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iMessage / FaceTime incorrect number

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