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I am getting the message This Phone Number cannot be used by i Message and Facetime

I switched my Sim provider today and ported my old telephone number to the new Sim but Settings will not allow me to change the original Sim telephone number to my old number. Weirdly things are still working correctly and I am getting and sending calls, texts and messages. In settings, Messages and Facetime say they are still verifying my telephone number. I have tried turning the phone on and off, taking out the new sim and switching off Messages and Facetime to no avail. Does it take time for Apple to recognise my new Sim?

Posted on Sep 27, 2023 3:07 PM

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3 replies

Sep 30, 2023 5:06 PM in response to marra1

Hello marra1,


The resource attached to your post hast the best steps to take for this alert message with iMessage, If you can't send or receive messages on your iPhone or iPad


Specifically these steps:

"If you still need help

  • Try to restart your iPhone or iPad.
  • Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
  • Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
  • If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
  • Make sure that your device has enough space to receive images and videos.
  • Make sure that you entered the correct phone number or email address for the contact."



If the issue remains after trying those steps and it has been 24 hours since you last tried activating the number, we recommend letting Apple Support know what's been tried as they'll be in the best position to assist further: Get Support


Cheers!

I am getting the message This Phone Number cannot be used by i Message and Facetime

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