You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have an iPhone 7 running iOS 15.7.1. Many apps are not updating their content while in background. Apps like WhatsApp, Telegram, Messenger, Twitter, instagram etc, Background App Refresh is enabled under Settings for all apps. This is NOT related to notifications.
I do not wish to factory reset the device or reinstall the apps because I have lots of info in both apps that would be lost.
I turned off app refresh and I can’t get it to turn back on
I turned off app refresh and I can’t get it to turn back on
I normally have my phone in low power mode constantly to save battery throughout the day. Before doing the update to the latest version available, I was still receiving Whatsapp notifications when in low power mode. Now I am not receiving them whilst in it. My Whatsapp is up to date and all settings are turned on that need to be. I haven't changed anything apart from update my phone. Please can you advise why this is?
Did you ever fix this as I am still getting the same issue. iOS 15.7.2 iPhone 7 Plus
I have background refresh off for all apps, and notifications turned off for the Spark email app, don’t even have an email account added to that app, and yet it’s using background data constantly. What on earth is it doing, lol?
Yes same here!! It's so frustrating
Hello TheSrimal,
We understand that Background App Refresh is not working as expected. To clarify, is Low Power Mode enabled? If so, Background App Refresh does not work until this feature is powered off.
To turn off this feature, go to Settings > Battery. You can also turn Low Power Mode on and off from Control Center, navigate to Settings > Control Center > Customize Controls, then select Low Power Mode to add it to Control Center.
If Low Power Mode is not enabled, we'd like ton provide you with a few steps that may help resolve the issue:
2. Restart your iPhone. This may seem like a simple step, but it will refresh your phone an its features:
1). Press and hold the side button until the power-off slider appears.
2). Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3). To turn your device back on, press and hold the side button until you see the Apple logo.
3. Check for App updates. This is to guarantee that the app has all the latest fixes from the developer:
1). Open the App Store.
2). Tap your profile icon at the top of the screen.
3). Scroll to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.
More details here: How to manually update apps on your Apple device
Let us know if this helps.
Have a wonderful day!
Background App Refresh not working on any app.
