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Why am I getting html mail content or no content in Mail

Quite randomly it seems, but I am getting some emails with what looks like HTML content and some with no content at all. The same emails look fine with correct content on my iPhone.

Late 2014 iMac with Big Sur.

iMac 27″, macOS 11.7

Posted on Nov 21, 2022 7:32 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 23, 2022 2:35 PM

Hello Ian Adkins,


Welcome to Apple Support Communities. 


We understand that you are not receiving your emails as expected on your Mac as expected. We are happy to help.


Please try the steps here: If you can’t receive emails in Mail on Mac - Apple Support

If you can’t receive emails in Mail on Mac

In the Mail app  on your Mac, if you’re certain you’re not receiving messages, even after clicking the Get Mail button  in the Mail toolbar, try these suggestions.

  • Check whether Mail is retrieving a large message or a message with large attachments. See View Mail activity.

  • Check if you’re using filters in the message list that are preventing expected messages from being shown.
  • Try sorting messages in the message list by Date or another attribute, or searching for messages, to verify if you received them.
  • Check whether your account is offline or disabled (inactive).
  • If you’re missing emails from a specific person or group, check whether you blocked messages from them.
  • Try quitting Mail, then opening it again.
  • Choose Window > Connection Doctor, then follow any instructions in the Details column. Check for problems logging in to email accounts or with the incoming mail server, or with firewall software blocking network traffic.
  • Check whether you’re affected by another firewall, such as software installed separately from macOS or built into an internet sharing router, or administered by your email account provider. Contact the appropriate person for information.
  • If you’re still having problems, contact your email account provider to verify your user name, password, incoming mail server, and other required information. Then verify the information is entered correctly in Mail account preferences.


Let us know if you have further questions.


Take care.

6 replies
Question marked as Top-ranking reply

Nov 23, 2022 2:35 PM in response to Ian Adkins

Hello Ian Adkins,


Welcome to Apple Support Communities. 


We understand that you are not receiving your emails as expected on your Mac as expected. We are happy to help.


Please try the steps here: If you can’t receive emails in Mail on Mac - Apple Support

If you can’t receive emails in Mail on Mac

In the Mail app  on your Mac, if you’re certain you’re not receiving messages, even after clicking the Get Mail button  in the Mail toolbar, try these suggestions.

  • Check whether Mail is retrieving a large message or a message with large attachments. See View Mail activity.

  • Check if you’re using filters in the message list that are preventing expected messages from being shown.
  • Try sorting messages in the message list by Date or another attribute, or searching for messages, to verify if you received them.
  • Check whether your account is offline or disabled (inactive).
  • If you’re missing emails from a specific person or group, check whether you blocked messages from them.
  • Try quitting Mail, then opening it again.
  • Choose Window > Connection Doctor, then follow any instructions in the Details column. Check for problems logging in to email accounts or with the incoming mail server, or with firewall software blocking network traffic.
  • Check whether you’re affected by another firewall, such as software installed separately from macOS or built into an internet sharing router, or administered by your email account provider. Contact the appropriate person for information.
  • If you’re still having problems, contact your email account provider to verify your user name, password, incoming mail server, and other required information. Then verify the information is entered correctly in Mail account preferences.


Let us know if you have further questions.


Take care.

Why am I getting html mail content or no content in Mail

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