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User profile for user: sWoopSF
sWoopSF Author
User level: Level 1
10 points

HomePod Stuck in Endless “Configuring” Loop

I have a HomePod that is endlessly “configuring” and can’t be Reset/Restarted (only option is “Remove Accessory.” Oddly, the Home App indicates that the HomePod is on a different WiFi network than the device just used to add the HomePod (but doesn’t identify that different WiFi network).


The HomePod can be used for audio played, for example, my AppleTV. I can select the HomePod for audio playback instead of the TV speakers. And when I also select the other HomePod in the same room, they both play in sync (but can’t be made a Stereo Pair).


In the not-so-distant past, I had a hard time getting this HomePod to connect to Wi-Fi. These problems arose within the last few months, after working flawlessly for a couple years.


Any and all suggestions welcomed.


Thanks -

Scott H.

SF CA

HomePod, 16

Posted on Nov 22, 2022 2:29 AM

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Question marked as Top-ranking reply
User profile for user: UTBadger
UTBadger
User level: Community Specialist

Posted on Nov 23, 2022 3:57 PM

Hey sWoopSF,


We understand your HomePod isn't configuring and therefore leaving you unable to do some of the things you'd expect with your HomePod through the Home app.


You mentioned not being able to reset it, however this would be necessary if it's not responding properly. Be sure you're using the following steps to do so:

Reset HomePod with the Home app
Open the Home app on your iPhone, iPad, or Mac that's signed in with the Apple ID that you used to set up HomePod.
Tap or click HomePod.
Select the Settings icon  or scroll down to HomePod settings.
Select Reset HomePod.
Select Reset.

Press the top of HomePod to reset it
If you can't reset HomePod using the Home app, you can press the top of HomePod to reset it.
1. Unplug HomePod or unplug the power adapter for HomePod mini. Wait 10 seconds, then plug HomePod back in.
2. Wait 10 seconds, then touch your finger to the top of HomePod and hold it there.
3. The white spinning light will turn red. Keep your finger down. 
4. Siri will say that your HomePod is about to reset. When you hear three beeps, you can lift your finger.
5. Remove HomePod from the Home app.

All this and more is available here: Reset HomePod - Apple Support


It doesn't sound like it's got a hardware issue though since it does sound like it's working outside of the Home app.


We hope this helps out, but if not, you can reach Apple Support directly for more help here: Get Support


Take care!

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Question marked as Top-ranking reply
User profile for user: UTBadger
UTBadger
User level: Community Specialist

Nov 23, 2022 3:57 PM in response to sWoopSF

Hey sWoopSF,


We understand your HomePod isn't configuring and therefore leaving you unable to do some of the things you'd expect with your HomePod through the Home app.


You mentioned not being able to reset it, however this would be necessary if it's not responding properly. Be sure you're using the following steps to do so:

Reset HomePod with the Home app
Open the Home app on your iPhone, iPad, or Mac that's signed in with the Apple ID that you used to set up HomePod.
Tap or click HomePod.
Select the Settings icon  or scroll down to HomePod settings.
Select Reset HomePod.
Select Reset.

Press the top of HomePod to reset it
If you can't reset HomePod using the Home app, you can press the top of HomePod to reset it.
1. Unplug HomePod or unplug the power adapter for HomePod mini. Wait 10 seconds, then plug HomePod back in.
2. Wait 10 seconds, then touch your finger to the top of HomePod and hold it there.
3. The white spinning light will turn red. Keep your finger down. 
4. Siri will say that your HomePod is about to reset. When you hear three beeps, you can lift your finger.
5. Remove HomePod from the Home app.

All this and more is available here: Reset HomePod - Apple Support


It doesn't sound like it's got a hardware issue though since it does sound like it's working outside of the Home app.


We hope this helps out, but if not, you can reach Apple Support directly for more help here: Get Support


Take care!

Reply
User profile for user: sWoopSF
sWoopSF Author
User level: Level 1
10 points

Nov 28, 2022 10:18 AM in response to UTBadger

Thanks for the reply! I’ve not been able to reset the HomePod using the Home App because I’m not presented with that option: only the “Remove Accessory” option is available. See attached.


I have been able to reset it manually by pressing on the top of the HomePod, Option 2 above. I’ve done that countless times, to no avail.


I’ll follow the Support link you provided.


Thanks -


Scott H

SF CA


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HomePod Stuck in Endless “Configuring” Loop

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