Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Desiree1224 Author

Level 1

4 points

My AirPods case won’t light up or charge what can be wrong

what Can be wrong with my AirPods Pro case if the lights don’t come on or chatge

Posted on Nov 22, 2022 9:33 PM

Top-ranking reply

Julio_gen

Level 4

1,278 points

Posted on Nov 23, 2022 4:03 AM

HI Desiree1224, welcome to the Apple community

I hope you are doing well 🤗

This problem has already happened to me, it was a dust that prevented charging, but you have indicated that you have already cleaned the case and tried the main solutions proposed by Apple. I advise you to try one last time the solutions that I put below and if it still does not work I invite you to contact Apple support.

-If your left or right AirPod isn't working - Apple Support

-If your AirPods won’t charge - Apple Support

-How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support

-How to reset your AirPods and AirPods Pro - Apple Support

Apple support is available here: Apple Support

See you soon👋

Julio

View in context

My AirPods case won’t light up or charge what can be wrong

Similar questions