Google Drive trash sync issue

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Level 1

6 points

Google Drive trash sync issue

Hardware: Macbook pro 13-inch, M1, 2020

OS: Ventura 13.0.1

Google Drive sync options: file mirroring on a single folder

symptoms: when I delete a file from any folder on my mac, then I hit cmd+z to undo the delete and I get a strange prompt from drive

"Do you want to move the file from Google Drive? The file will be moved into the local folder. The copy from Drive will be moved to the trash"[1]

Can anyone reproduce this issue? Is this a bug or am I doing somwthing wrong?

[1] I translated the prompt message from Italian to English, so it might not be completely accurate.

MacBook Pro 13″, macOS 10.14

Posted on Nov 23, 2022 3:49 AM

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Answer 1

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matt_fack Author

Level 1

6 points

Nov 25, 2022 6:27 AM in response to racheals14

Hi racheals14

the solution was to

disconnect from drive
eliminate drive and all the linked directories
delete the local copy of the files
re-sync everything

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Answer 2

racheals14

Community Specialist

Nov 24, 2022 2:14 PM in response to matt_fack

Hello matt_fack,

Based on your post, it sounds like Google Drive isn't recognizing that you've moved a file to trash unless you undo this. If this is correct, their support page provides some general steps that can resolve syncing issues. Fix problems in Drive for desktop - Computer - Google Drive Help

"Here are some general problems you might see:

Files not syncing between your computer and My Drive.
Drive for desktop stops or quits suddenly
Unknown error occurred

Some ways you can resolve these types of error include:

Checking your internet connection
Restarting Drive for desktop
Restarting your computer
Disconnecting and reconnecting your account
Reinstalling Drive for desktop"

If you continue to receive this pop-up after completing the steps listed, you'll want to contact Google Support directly. Google Drive Help

Take care!

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Google Drive trash sync issue

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