i can’t see the other person on facetime
on my iphone 13 i can’t see the other person only hear them. while the other person can see themselves and me. what can i do to fix it?
Question marked as
Top-ranking reply
User profile for user:
hc1111
User level:
Community Specialist
Hey there cambree113,
We recommend using the steps below to help with FaceTime, then if the issue persists, reply with answers to the questions for additional help:
1. Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection.
Learn more if you're using router, firewall, or security software that restricts internet access.
2. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
3. Go to Settings > FaceTime and make sure that FaceTime is on.
• If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
• If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
• Make sure that you have the correct phone number or email address listed.
4. Go to Settings > General > Date & Time and turn on Set Automatically.
5. Restart your device.
6. Update your device to the latest version of iOS or iPadOS.
If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
- Whenever you're on a call with this person, do you see any errors or alerts where their picture/video should be? If so, what does it show?
- Do you notice if this happens with multiple contacts or in different locations where service varies?
Take care!