Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

touch screen totally unresponsive. cannot turn off. will not reboot

iPad 6, no home button, screen unresponsive, will not shut down, cannot reboot?


iPad mini 4, iPadOS 15

Posted on Nov 26, 2022 7:40 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 27, 2022 4:58 PM

loejtc Said:

"touch screen totally unresponsive. cannot turn off. will not reboot: iPad 6, no home button, screen unresponsive, will not shut down, cannot reboot?"

-------


Troubleshooting a Frozen iPad:

Putting your laptop aside, try the tips at these Apple Support links:






4 replies
Question marked as Top-ranking reply

Nov 27, 2022 4:58 PM in response to loejtc

loejtc Said:

"touch screen totally unresponsive. cannot turn off. will not reboot: iPad 6, no home button, screen unresponsive, will not shut down, cannot reboot?"

-------


Troubleshooting a Frozen iPad:

Putting your laptop aside, try the tips at these Apple Support links:






Nov 26, 2022 7:58 PM in response to loejtc

loejtc Said:

"touch screen totally unresponsive. cannot turn off. will not reboot: iPad 6, no home button, screen unresponsive, will not shut down, cannot reboot?"

-------


Troubleshoot this as a Frozen iPhone:


Start with a Restart:

Refer to this link: Force Restart iPhone - Apple Support


No Success?

Refer the the following for troubleshooting techniques.






Being Stuck in a Boot Loop:

Your iPhone might be stuck in a boot loop. This typically happens when you unsuccessfully download somethings or an install stalls.  So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - Apple Support

Nov 27, 2022 4:47 PM in response to loejtc

Start here >>> If a button or switch isn't working on your iPhone or iPad - Apple Support


If your iPad is otherwise unresponsive to input from controls or the the screen, connect your iPad to its Power Adapter and allow the iPad to charge. While still connected to external power, try a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

Nov 27, 2022 6:09 PM in response to loejtc

Had tried the procedure previously without success. However, the Thelittles procedure included the word “quickly “ when describing the actuating procedure for the volume buttons. Additionally it described the volume button location based on proximity to the top button not whether the volume button increased or decreased volume.

Both hints made the procedure clearer and worked for me.

touch screen totally unresponsive. cannot turn off. will not reboot

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.