Can’t login to iCloud on Apple TV 3rd generation

I also have the same issue on ATV 3rd gen.. Netflix is showing error ATV-ui92 and it is impossible to login into the icloud with my account. Already tried to contact Apple hotline and they are unable to find a solution, they've just proposed to contact a service.

I’m having the same exact issue. iCloud keeps saying unavailable try again later and Netflix won’t work on it it keeps saying wrong username or password when I know it’s the right password because I’m logged in on my cell phone. Grrr this is so frustrating and reading all the others here I’m gunna assume there’s no way to fix this problem and it’s just obsolete ugh this sucks

It seems many people have this issue and as of 3-16-23 Apple has not fixed it. I guess they will not.

Apple Chat had no clue. After an hour, phone support gave up and said it was an old device. There was a theoretical solution that involved putting the verification code after the password, but you don't get the code until you enter the password and once on the verification code screen there are no letters to type a password.

If this is a known issue with no resolution, Apple might update the documentation used by Support and be more transparent about the reduced functionality. As with some others, I, too, made matters worse by resetting and restoring as instructed by Apple Support.

I think I'll just get a Roku for this guest bedroom.

I have exactly the same issue here. At least I know I'm not alone and that there doesn't seem to be a fix so I will stop trying. Its very frustrating for all the reason already stated by you guys - thank you ... grrrrrrrrrr

It seems Apple doesn't want to find a fix for these issues because they want to basically force people to spend more money and purchase new Apple TV's and other products. So sad but it's all about the money for them.

ATV 7.9 (8163)

Very sure. Logged in both.

Just write the user and password by apple remote not phone or other.

Netflix says the same solution: If you are using the Remote app on an Apple mobile device: Switch to the original Apple TV remote, then try signing in again.

https://help.netflix.com/en/node/10538

well well....miracles happen ?

I can log on now too ; typing the password then doing the 2FA ; and pasting the password via remote on the phone is also working. I see my icloud photo's again on the tube !

(strange advise to begin with ; what is different between typing the password or pasting it via the remote on a phone but anyway apple seems to have done a tweak)

I have turned off Advanced Data Protection under iCloud settings of my phone and this has helped me enable iCloud photos on my Apple TV. This will still take you through 2FA by sending code to your other iOS devices.

If you have a MacBook, remove the hdmi cable and under it you should see a port for a micro-USB. Use a micro-USB connect the Apple TV to a MacBook. And under the finder folder on macbook(blue/white smiley face) you’ll see the Apple TV connected on the left side.

click it then hit restore and let the Apple TV download update and restore then once done. Unplug Apple TV from power and plug back in. And it should restart

I’ve tried using iOS remote, Apple TV remote, and appending the verification code to the password field. Is there something I’m missing. Have others bypassed this attempt from Apple to make us buy new hardware?

I have a similar problem with an Apple TV 4K 1st gen (A1842) running on iOS 17 (21J354):

Then your issue is not similar, as the issue in this thread is specific to legacy devices. For best assistance and visibility, please start a new thread using the “Ask the Community” link in the bar (desktop) or drop down menu (mobile) at the top of the page.

Showing iCloud photos on Apple TV gen2 and gen3

When 'my photo stream' was discontinued by Apple I have not been able to sign in to iCloud with my Apple TV gen2 and gen3.

I have been in contact with Apple support and they tell me that it will no longer be possible to use iCloud with Apple TV gen2 and gen3.

This is very disturbing -- I have used these units (have 4 of them) to show pictures on different screens.

I don't think that it is ok to discontinue this service.

Apple support tells me that it is no longer possible to use iCloud on these units - but that is a strategic move from Apple as I see it.

Is there a walk around for this -- and if so what to do ?

Best wishes for now !

Could I suggest that the ITunes Store is where you can give them more money, so they don’t want to cut you off there, but some apparently “obsolete” function that you get for free on your older devices is the best way to try and get you to upgrade. Chromecast now for me!!!

When 'my photo stream' was discontinued by Apple I have not been able to sign in to iCloud with my Apple TV gen2 and gen3.

I have been in contact with Apple support and they tell me that it will no longer be possible to use iCloud with Apple TV gen2 and gen3.

This is very disturbing -- I have used these units (have 4 of them) to show pictures on different screens.

I don't think that it is ok to discontinue this service.

Apple support tells me that it is no longer possible to use iCloud on these units - but that is a strategic move from Apple as I see it.

Is there a walk around for this -- and if so what to do ?

Best wishes for now !

Photo Stream is gone, there's nothing we can do about it. I liked Photo Stream too, but usage was down (because it was defaulted to off and apparently some couldn't understand how it worked). But it's gone, they're not going to set it up again.

If you really need to see your photos on these, then use Home Sharing on a Mac and share your photos to your devices that way. I've detailed how to do it in my post elsewhere in this thread. You can watch any video and listen to any music on your Apple TV 3rd generation streamed from your home Mac. Home Sharing isn't going anywhere anytime soon because there is no hosting or networking on Apple's part. Plus it's probably the most Privacy respecting solution too because it's on your own network. You still have access to your iTunes Purchases and Apple TV+. Some of the other apps still work too, which to me is surprising.

But with any network based devices, eventually they all will stop working.

If Home Sharing doesn't work for you and you live in an area with ice, you could use it for a nice hockey puck I'm sure and take your slapshot anger out on it.