iPhone 14 Pro Max proximity sensor does not work on whatsapp voice messages

In my case, the problem is still present only in WhatsApp.

Telegram has been updated, iMessage and phone calls seem to work fine now.

I have to say that at the Apple Store they have replaced my phone with a new one. Still same behaviour.

Then we may have two issues here.

There is a batch of iPhone 14 with a faulty proximity sensor and there's another one with only WhatsApp not working properly only on iPhone 14 serie.

This is totally strange as it has been 7 months after iOS 16 was first launched to the public and Meta (Whatsapp and other apps) have had a LOT of time to fix their code with the new API changes. 7 MONTHS and the problem is still there.

You all may want to try something that I noticed: place a phone call (no need for the other party to answer) and put the phone on your ear. Immediately move away iPhone from your ear and put it back to your ear again. You'll see the proximity sensor takes its time to work (about 3 seconds). Try this a couple times.

Please note: every other iPhone model does not have this issue.

Another note: Apple will need to do a REP to replace the proximity sensor. Like a second version of the circuit. I would not be surprised to see it in the Apple Service Programs page soon, like it happened with iPhone 11 serie (touch issues) and iPhone 12 serie (ear speaker issues).

Third note: my iPhone is now at an Apple repair center to diagnose the problem. They're currently "inspecting" the product. I'll let you know if they are going to change my iPhone and IF the problem will be fixed, or if they will ignore the problem and will send my iPhone back as it is (which will result in contacting an association for the customer rights).

All the messaging apps, not limited to whatsapp only. Been having this issue since the day of purchase of the iPhone 14 pro max, regret the decision of purchasing it. It was working perfectly fine on iPhone 13 Pro Max and all those apps work smoothly on Samsung Galaxy S23 Ultra, but it sucks on iPhone 14 pro max, it’s been like half a year now, can’t you guys just fix it already? Proximity sensor isn’t working properly with any of those aforementioned apps!

I have written an email to “Tim Cook”, I’ve been calling from their engineers, if we don’t push them in the way to update the software, they will not do by themselves. So call them and write to them daily. It is not a problem of the single device.

nonscordarmi wrote:

But they can push due to the changes on the hardware and software, or suggest them also

If you want WhatsApp to make changes, you'll need to suggest that to them. I doubt they read here.

I totally get what you're going through with the proximity sensor and screen light issue while listening to WhatsApp voice messages on your iPhone 14 Pro Max. I actually faced the same problem, but guess what? I managed to fix it! Here's what worked for me:

First, I gave my iPhone a good old restart. It's surprising how often that simple trick does the trick!

Next, I made sure to update WhatsApp to the latest version. Those updates often come with bug fixes and improvements that can solve pesky issues like this one.

If the problem still persisted, I went ahead and reset my iPhone's settings. It didn't erase any of my data, but it did reset my preferences and settings back to their default values.

As a last resort, I uninstalled WhatsApp and then reinstalled it from the App Store. Sometimes starting fresh can make all the difference.

After going through these steps, I'm happy to report that everything is working smoothly now! But if you're still stuck, I'd recommend getting in touch with Apple Support or visiting an Apple Store. They're the experts and can offer more specific help.

Oh, and don't forget to back up your important stuff regularly, just to be safe. Hope these tips do the trick for you too! Good luck, and let me know if you have any more questions!.

Hi. I read a lot about what the others wrote. On the one hand I‘m relieved that I’m not the only one with this issue on my iPhone 14 Pro, which I bought in February this year. But on the other hand, I totally agree that it’s a pity and really annoying, if WhatsApp is or the third parties are causing this problem and that they don’t care/bother enough to fix this.

I Think this ist wrong. During the Troubleshooting activitievs with apple support we detect the same problem in Apple voice memo. On top: after new start of the phone, once the system works correct. Sure that whats app ist the problem??,

If you see the same behavior across multiple apps, it may be your device.

Since you were working with Apple Support directly, you should follow whatever advice they offer as far as next steps.

All anyone here could tell you to do would be to contact Apple Support, which you've done.

con applicazioni come whatsapp, Signal e Telegram quando ascolto i messaggi vocali avvicinando il telefono all’orecchio, il display si oscura solo dopo 6 secondi e quindi avvengono tocchi involontari (iPhone 15 plus). Il sensore di prossimità funziona bene con le chiamate e anche con i messaggi vocali dell’applicazione iMessage. Il problema si presenta solo con l’applicazioni di terzi. Lo stesso problema c’è l’hanno tutti gli IPHONE CHE HANNO L’ISOLA DINAMICA (quindi 14 pro, 14 pro max e tutta la serie 15). Questo bug persiste ormai da circa 1 anno.

Sadly there is nothing, you, I or Apple can do to force WhatsApp to fix their software, only they can.

WhatsApp is owned by Meta, who also own Facebook which also has had functionality broken for several months now. (The selector to see New or Most Recent content hasn't worked in their own app for a while, and perhaps intentionally as they want you to see the most active posts rather than the most recent ones.)

Contacting WhatsApp support is useless, a computer that doesn't understand what you're telling it always answers you. Terrible situation, considering that years have passed since the iPhone 14 pro was released and now all iPhone 15 have the same problem (all iPhones with dynamic island)

Hello,

I have the same problem with Iphone 15 pro max.

I was shocked to know that this problem has been here for over a year and with no action.

Was anyone able to figure out any solution? It is annoying.

Only one entity can fix this issue - WhatsApp.

Neither Apple nor anyone else can make them fix it; they have to want to fix the issue, and it seems obvious they simply don't care.

Feel free to complain to them here:

https://www.whatsapp.com/contact/?subject=messenger