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Why can’t I refund my ringtone I bought from Apple?

I bought a ringtone from the iTunes Store and as soon as it started downloading I closed the app but I checked it again because I wasn’t sure if it was still downloading and when I did it wasn’t downloading at all. The purchase button was still there and when I clicked the purchase button it asked me to buy it again with my credit! I checked again and again over and over but it did not work at all. I asked for a refund, they answered but rejected the refund because it did not meet the conditions. I need help with this!

iPhone XS Max, iOS 16

Posted on Nov 28, 2022 8:53 PM

Top-ranking reply

Raicya

Level 10

209,145 points

Posted on Nov 29, 2022 3:47 AM

Refunds are not guaranteed. For more information, see the Terms & Conditions.

If Apple has notified you that it is not eligible then so be it.

We can't help you, sorry, we are also users of Apple products & services like you.

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Why can’t I refund my ringtone I bought from Apple?

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