You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Help! Both of our iPhone 13s are upgraded to 16.1.1 and the HDMI Adapter to TV no longer working (freezes) - we rebooted them many times, different cables and different Apple HDMI Adapters, but they just freezes the running any video i.e. Netflix or Prime Video or Direct TV. Plenty of bandwidth - on high speed wifi networks.
Adapters and cables still work fine with our iPads. iPads were not updated and still working fine. What’s going on?
iPhone 13 Pro, iOS 16
Hello JohnnyMarh,
Let's start off by checking the helpful steps in this article which can help with this issue: Connect iPhone to a display with a cable - Apple Support. Follow these simple steps:
If those are the steps you are taking, and you've ruled out the cables and TV being a source of the issue (by testing with your iPads and other adapters/cables), then further assistance may be needed. We want to make sure you reach the right team for help with your device, so we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.
Thank you for participating in the Apple Support Communities and have a wonderful day.
Hi JohnnyMarh,
You mentioned your iPhone is running iOS 16.1.1. Apple recently released iOS 16.1.2. Update contain several bug fixes and security updates that may help your device function as expected. The next best step would be to update your iOS to confirm this continues.
To update check out the steps listed in this article: Update your iPhone or iPad - Apple Support
1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. Tap Install Now.
If this continues, you may want to reach out to Apple Support for further assistance. Depending on your region, you may be able to reach them here: Get Support.
Take Care!
Your response is not sensible. All of our devices were working for years. iPhones and iPads, therefore were set up properly. Now only the iPhones (13)) stopped working properly while streaming. They connect fine but videos of any kind hesitate and stop instantly. Please forward this problem to a senior advisor.
HDMI No Longer works on iPhone 13
