Ventura iCloud Desktop sync issue

If it helps anyone. Apple does not support this for unknown reasons, but if you're hanging and iCloud updating, without signing in and out of iCloud or rebooting, open a terminal and run killall bird . This resets the iCloud service. If still hanging force quit finder then killall bird. Took me a few time to get mine to up dated fully. I was told that iCloud does not support over 100GB of data in iCloud. Thats BS.

Should have said this at first but also go into Activity Monitor and make sure there are no services in red. If so force quit them and start the process above.

Apple Lvl 2 support said nothing should ever be ran from the terminal. Thats no how macOS operates. It's a Joke.

Hi I have new M1 Max MacBook Pro.

The MacBook came with Monterey nut i immediately upgraded to Ventura.

Now it seems that although iCloud and all its registrations are correct (photos, keychain etc. are being synched for example) the iCloud files are not being synched. not downloaded or accessible for the fist time both cloud folders as well as desktop & documents.

I heavily Lely on these being synched. Need Some support fix this.

PS on all my other devices iMAC, MacBook Air, and iPhone the file synch works as it should.

thanks

I just updated to Ventura 13.2, and as of that update, my Macbook desktop documents are no longer being synced to my iCloud account. I do not see an option in settings to choose to include my document files any longer. Before this update, I had a number of files and documents on my Macbook desktop, and while they are still visible on my other devices from the documents file of my Icloud account, they no longer are visible on the Macbook's desktop. I have to navigate to them through Finder, iCloud, desktop. Previously they were actually visible on the computer's desktop without having to go to Finder, iCloud, desktop to see them. Something changed in the IOS update and I cannot find where to change it back.

Was this problem never answered? All I see is a "try safe mode" suggestion, and then many, many "me too" posts. I have the same problem and am about to throw several macs in the trash and just use Linux like a reasonable adult. Apple has become an insufferably bug-laden platform and unusable for serious work.

I have the same problem. I did find that from the terminal your can do a sudo killall bird which will typically reset the connection. I was able to do that after the terrible experiences with Apple support.

I was told to sign out of all devices to iCloud. Did nothing. I was told to remove all files in iCloud. Did so and still same problems. I was told to create a new profile, did so and still same problem. I was told that I installed software the caused the problem, I have not installed anything new but updates proving incorrect. Was asked to run EthreCheckPro and when the free version showed nothing ask to purchase a Pro license and sent with no updates since. I was rudely yelled at that I can not run killall bird from the terminal since it is not a command that Apple support was not aware of and should not use the terminal for any usage. It has been quite difficult and when trying to get information about my ticket it goes unanswered. When taking my MBP to the App Store the Genius were unable to help since the WindowServer process was running high and had a windows VM installed inside Vmware Fusion they were blaming as the problem.

At this point I have lost faith in Apple Support. When asking questions to level 2 support they had no idea what I was talking about and over their head, but I can not told to anyone above them. Very disappointing.

Same issue, iCloud stopped sync with MacBook Pro, M1, Ventura 13.2.1. And it killing me now, as I need sync. no way to resolve found..

Hey there tedtucker,

Thanks for reaching out to the Apple Support Communities. So we understand the issue correctly, files deleted from the Desktop and Documents folder are not being removed from other devices, is that correct?

If so, based on the steps you've gone through, we'd recommend testing the issue in safe mode. This can help to determine if the issue may be caused by some software that has loaded when starting your MacBook.

For steps on how to boot into safe mode, and what to do if the issue does or doesn't occur in safe mode, check out this link here: How to use safe mode on your Mac - Apple Support

Keep us updated on the results.

Have a great day!

Hello!

Same problem but from iPad Pro 2022 to Mac Mini M1 2022. Both have most recent updates of all software, both have proper permissions and on same account. It's looks like it is trying to sync but never advances. I have restarted the Finder, didn't help. Desktop does not even show the files as needed to sync, but they do. Looked like this all morning and says 9.9 of 9.9 uploaded all morning, too.

Thanks!

I am having the same issue as the OP, even in safe mode.

I have a Mac Studio and a Macbook AIr both running Ventura 13.2.1. I rely HEAVILY on my desktop and documents syncing. New files added show up on both computers, but deleting files is not successful from "both", even if the recycle bin is emptied. Is there any update on this issue?

Hi I tried in safe mode and all the other mentioned tips & tricks. It worked a couple of days and now It do not sync again. I now go into iCloud website and download from there. And as all other mentioned it all started at Ventura upgrade. I never before had any issues. Apple really need to pay attention to this.

I too am having this issue with my Mac mini running Ventura. I can see some folders and files but not all of them. I noticed that Desktop & Documents on iCloud drive under Sync this Mac was not on. I turned it on and now I have a Desktop - Mac mini that has some of my missing files & folders but not all of them. Something doesn’t seem right.

Try going to terminal and enter : killall bird, give it a minute if its not syncing then force quit finder then killall bird again. Been working for me. In Finder under iCloud, iCloud Drive shows the status of your sync to verify if killall birds works.

If you have large files it will take some time but little progress can be seen. I had this is with an OVA I download that was 23 GB. Moved it else were since it didn't need to be backed up or on the desktop.

Hi I tried all of that I found out, it is macOS ventura the tips and tricks do it in safe mode and all the other tricks like log out icloud and nothing helps. But then I found out on Reddit that apple somehow admit that its more the operating system than us user. Oh thanks for that but they still not managed or use their time to fix it. I did not have this issue on Monterey everything worked smooth as butter. Now I tried to downgrade to Monterey but its pretty difficult since Apple do not want you to downgrade to something that works. Sorry my negativity but I am annoyed at apple.

I went back to the iCloud and turned on the Desktop & Docs folder. That made a Desktop - Mac mini folder on my desktop. It contained some of my files but not all. I copied everything on the desktop into that folder and now I can access everything on my iPhone & iPad and it updates as I add to that folder. My desktop nice & tidy now too!!!!

Ventura 13.4 stopped syncing with iCloud… spoke with a mac support tech at Apple :

• turn off Advanced Data Protection (use another device if necessary)
• Sign Out of iCloud on the affected mac
• Restart
• sign into iCloud
• iCloud Drive should eventually start to sync - click its pie graph in a Finder window sidebar for info on progress