Hello, I was writing an extensive handwritten note and suddenly the app (Notes) closed on its own and when I opened it back part of the text was missing.
I lost hours of work!
This happened on an iPad Pro 11 with the latest iOS version.
How can I recover the missing text?
iPad Pro, iPadOS 16
Hello Maxbrotto,
Thanks for reaching out in Apple Support Communities.
We understand that the Notes app closed while it was being used and now part of the content is missing. To clarify, do you have iCloud for Notes enabled? If so, and you're signed in on another device with the same Apple ID, does the original note appear?
If iCloud Notes in not enabled, and you have a backup that includes the original note, you can use these steps to restore from that backup: Restore your iPhone, iPad, or iPod touch from a backup
If iCloud for Notes is enabled, this information is already stored in iCloud and is not included in a backup.
With that being said, we suggest completing the following steps to see if you can recover the original note:
1. Restart your iPad. This may seem like a simple step to take but it refreshed your device and the software.
2. The following resource can provide you with a few steps that may be helpful:
If you're missing notes on your iPhone, iPad, or iPod touch
However, there may not be a way to recover the original note that was created before this issue occurred.
Take care!
Hello,
thanks for the reply.
I confirm I do have iCloud active for Notes.
the case is a bit different from what (I see) you are considering.
i have NOT lost an existing note. Existing notes are synched very well between devices almost “live” while I create them. No issues with that.
this problems happened like this:
I am handwriting a note, scroll down and keep writing until I have an extensive handwritten note. First the app starts to slow down, especially when scrolling or switching from a pencil tool to another, then I noticed some “confusion” from the app in recognising the pencil and the hand/finger, the app’s window eventually closed. This does not mean that the app crashed, the window closed as if I closed it with a ‘finger up’ from the bottom of the screen, note that I did not do that, it probably misread the movement of my hand. When I opened the window again, part of the content was lost.
i checked the same note on all my other devices and the last part of hand notes was missing everywhere.
my feeling is that ‘all the content wrote in a raw…’ has gone. Maybe it did not have enough time to synch… I do not know, but this should not happen. Especially with handwritten notes and especially with notes. In this case could easily re-do the writing (it was a summary) and I only lost time in the end… but
imagine I am taking notes at a meeting… I could not go back and all relevant info would be lost….
I am now afraid this could happen again.
I hope this info will help to find the issue.
Hi maxbrotto,
It may be that this is unexpected behavior, or a feature may have changed. To be sure, you'll want to Get Support directly from Apple from here. They'll be able to provide you with more details.
Kind regards.
Lost od Handwritten text in Apple Notes
