Microsoft Office on new computer/M1 architecture

I've just migrated my old Intel laptop "brain" over to my new Mac Studio (M1-max). Now my microsoft programs (excel, powerpoint and word) on the Studio do not run. After they get the license information from my keychain, I get the following message: "There was a problem with Microsoft PowerPoint and we apologize ..." If I click on the "More Information" button, I get the text below (top few lines only). I have deleted the apps, as well as the recommended files to delete in the ~/Library directory, and re-installed from the App store. I have the "Open using Rosetta" box unchecked in the application information -- but it doesn't work if checked also. I still get the same messages. Anyone seen this before, or have any ideas how to fix?


Microsoft Error Reporting log version: 2.0


Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x000000011e000000)

Date/Time: 2022-11-29 19:26:26 +0000

Application Name: Microsoft PowerPoint

Application Bundle ID: com.microsoft.Powerpoint

Application Signature: PPT3

Application Bitness: x64

Application Version: 16.67.0.22111300

Crashed Module Name: libcorecrypto.dylib

Crashed Module Version: unknown version

Crashed Module Offset: 0x0000000000006b74

Blame Module Name: WinCrypto

Blame Module Version: 16.67.22111300

UnsymbolicatedChecksum: 4E30D8B2870D9A783A2A08628549DBD4

Blame Module Offset: 0x00000000000040e0

StackHash: 32d7d4b3fdd1503c_1_0x0000000000006b74_bk_bt

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: Release

Crashed thread Stack Pointer: 0x_000000016fda4d20

Crashed thread: 15


Mac Studio

Posted on Nov 29, 2022 11:33 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2022 8:21 AM

SOLVE!


Thanks all for the suggestions. I have apparently solved my problem. The original migration from my laptop to my new Studio was done mac-to-mac, over my network. I decided to do the migration again using an up-to-date time-machine backup I had on a USB drive. This seemed to do the trick and my Office products seem to work fine now on the new Mac Studio.


Lesson here is to do the migration from a time-machine backup rather than mac-to-mac I think.



Richard

Similar questions

7 replies
Question marked as Top-ranking reply

Nov 30, 2022 8:21 AM in response to RC--

SOLVE!


Thanks all for the suggestions. I have apparently solved my problem. The original migration from my laptop to my new Studio was done mac-to-mac, over my network. I decided to do the migration again using an up-to-date time-machine backup I had on a USB drive. This seemed to do the trick and my Office products seem to work fine now on the new Mac Studio.


Lesson here is to do the migration from a time-machine backup rather than mac-to-mac I think.



Richard

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Microsoft Office on new computer/M1 architecture

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.