Applewatch won't turn on or charge
my granddaughter's apple watch won't come on even on the charging station. I am not sure of the series #...any ideas
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User profile for user:
justin_900
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Community Specialist
Hello bk3244,
Welcome to Apple Support Communities!
We want to help get the Apple Watch powered on again.
We see you viewed the Apple Support page for If your Apple Watch won't charge or it won't turn on - Apple Support
From the link you viewed, we want to make sure your tried these steps:
"Get help if your Apple Watch won't charge
If your Apple Watch won't charge, or a message on your watch says that charging with this accessory isn't supported, try these tips:
- Make sure that you're using the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable that came with your Apple Watch.
- Make sure that you plug the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable all the way into the USB Power Adapter, then make sure that you plug the adapter all the way into a power outlet.
- If you use a third-party charging stand, use the charging cable that shipped in the box with your Apple Watch.
- Completely remove any plastic wrap from both sides of the charger.
- Make sure that the back of your Apple Watch and the magnetic charger are clean.
- Reposition the back of your Apple Watch on the charger. When the charger's magnets align correctly with your Apple Watch, a green or yellow lightning bolt
should appear on the watch face.* - Try a different Apple Watch Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable, and a different USB Power Adapter. If your Apple Watch is out of power, you might need to wait a few minutes for the lightning bolt to appear after you start charging your device.
- If your Apple Watch still won't charge, force it to restart. Press and hold both the side button and Digital Crown for at least 10 seconds, or until the Apple logo appears.
If you still need help, contact Apple Support."
If the issue continues after these steps, it might be hardware related so use the link to contact Apple Support directly.
We hope this helps to isolate and resolve the charging issue to get the Apple Watch powered on normally again.
Cheers