Help, hotmail folders missing on new 9th gen ipad

Hello davebagain,

Thanks for following up with these details.

We'd like to share some details we were able to locate that may help in clearing up what you're experiencing. We'll list the steps below, but be sure to check out the steps and additional details here: Set up an Outlook account on the iOS Mail app - Microsoft Support

Set up a Microsoft 365, Exchange, or Outlook.com email in the iOS Mail app

1. Go to your iPhone or iPad's Settings > scroll down and tap Accounts & Passwords > Add Account.

2. Select Exchange.

3. Enter your Microsoft 365, Exchange, or Outlook.com email address and a description of your account. Tap Next. Tap Sign In.

4. Enter the password associated with your email account. Tap Sign in or Next.

5. The Mail app may request certain permissions. Tap Accept.

6. Choose the services you want to sync with your iOS device and tap Save. You're done!

If that isn't helpful, reach out directly to Microsoft Support to check into this with you.

Take care!

Would the missing folders be a nested sub-folders of the inbox, archive or other mailbox folder?

You should note that due to a bug in the iOS/iPadOS Mail App (present in iOS/iPadOS15.x - and now iOS/iPadOS16), nested mailbox folders (i.e., folders within folders) are not visible in the native Mail App.

Other Mail Apps may show the full/nested mailbox folder structure - as will your mail provider’s webmail pages.

If this is the issue, while there are no available workarounds for the native iOS/iPadOS Mail App, you need to make a bug report to Apple via the Product Feedback portal. For iPad and iPadOS:

Feedback - iPad - Apple

Every bug report counts - as until Apple see sufficient reports of a problem, they are unlikely to allocate resources to fix the problem.

Hello davebagain,

Welcome to Apple Support Communities!

We want to help get your email account loading as expected on your iPad.

We would suggest using these steps to ensure the account is added correctly:

"Remove your email account and set it up again

1. On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your device.
2. On your device, go to Settings > Mail, then tap Accounts.
3. Tap the email account that you want to remove.
4. Tap Delete Account.
5. Add your account again.

If these steps don't work, contact your email service provider for more information."

We understand you already added the account again. You might also check your webmail to see if the folders show correctly there.

We hope this helps to isolate and resolve the email folder issue.

Cheers!