My Hotmail/Outlook email folder disappeared while using my iPhone 12 to
create a new subfolder under it. Does anybody know how I can restore it?
I was unsuccessful logging out of Hotmail on all my devices and then logging back in.
iPhone 12 Pro
Hey tarr001,
Thanks for clarifying. One thing you can check is the Mail Days to Sync, change it to see if they begin loading. Open Settings > Mail > Accounts > select affected email account > Mail Days to Sync > No Limit
You may find more information by contacting Apple Support directly using the link below.
Take care.
Hello tarr001,
We definitely want to ensure you're able to easily stay in contact with others using your Mail app. Let's take a look at this together.
From your post, it sounds like the Hotmail or Outlook account is still logged in on your device, since you were unable to log out. In that case, let's go to Settings > Mail > Accounts > Outlook/Hotmail account > Mail. Is that enabled?
When viewing your Mailboxes list, do other accounts appear there, or is it empty? To view that, check out: Use mailboxes to organize email on your iPhone or iPad - Apple Support
Additionally, when attempting to log out or in to your account, do you receive an error message? If so, what does it say exactly? When you go to Settings > General > About, what do you see for your software version? This can help us target our troubleshooting and get this resolved for you.
Thanks!
ManJor, sorry for the misunderstanding, but what I meant was I logged out of hotmail from all my devices, then logged back in and my folders were still missing. I also logged in using office 365 outlook and I am doing searches and finding some of my missing emails. (I read this somewhere) I doubt I'll be able to recover all my missing emails, but at least I'm finding some and I don't know what else to do. Any other suggestions? Thanks for your attention.
hotmail/outlook subfolder disappeared.
