can't receive OTP messages

Question

SixSixBravo Author

Level 1

19 points

can't receive OTP messages

I can't receive OTP messages on an iPhone 14 Pro.

iPhone 14 Pro

Posted on Nov 29, 2022 2:58 PM

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Answer 1

Top-ranking reply

SixSixBravo Author

Level 1

19 points

Dec 1, 2022 5:51 AM in response to Axel Foley

Thanks so much for your spot on suggestion. Carrier (Three UK) has resolved the issue and short code text messaging now fully operational with OTP transmission as required.

Took them about 30 hours but you were absolutely correct with identifying the issue. Appreciate your help.

Kind Rgds

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Answer 2

Axel Foley

Level 10

150,966 points

Nov 29, 2022 3:09 PM in response to SixSixBravo

Generally, those verification codes or OTP messages are sent using Short Code Text Messaging. These short code text messages are received from a 5 or 6 digit phone number. This capability/feature is provided and managed by your carrier. I recommend that you contact your carrier and tell them about not receiving verification codes which may be sent over short code messaging service. Their support team should be able to address this for you and find a resolution.

Axel F.

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Answer 3

SixSixBravo Author

Level 1

19 points

Nov 30, 2022 12:25 AM in response to Axel Foley

Thanks for a very focused response. The issue has been raised with the carrier. They suspect a porting error and are contacting the previous carrier. I will update when the issue is resolved.

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