You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: eduardorulino
eduardorulino Author
User level: Level 1
4 points

Primary Payment method suddenly failed

hi all,


I had problem with my apple store payments. All of sudden, I could not do any payment as it was declined. Tried to update my card, still the same declined/failed. My card is mastercard. I’ve been using this as my main payment method since the first time I become apple user long time ago


Tried adding another payment method, successfully adding it but somehow it shows failed. I had tried to add another 2 payments method that it says also failed


checked with my bank, confirmed there is no issue with my card


FYI, I have apple music family sharing which I am the organizer


anybody could help please


thanks




Posted on Nov 30, 2022 12:27 AM

Reply
Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
418,591 points

Posted on Nov 30, 2022 8:10 AM

That's odd that a bunch of them would fail at the same time. Have you tried again recently just to make sure it wasn't some financial network issue?


Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with the system linking to your financial institution and asking if the payment method is valid. The system is providing a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.


Make sure these are one of the 'Payment methods that you can use with your Apple ID'; click here --> Payment methods that you can use with your Apple ID - Apple Support A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" which was more helpful than saying nothing the way it currently does). Also read any footnotes in the document for a payment method. Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).


If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support




View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
418,591 points

Nov 30, 2022 8:10 AM in response to eduardorulino

That's odd that a bunch of them would fail at the same time. Have you tried again recently just to make sure it wasn't some financial network issue?


Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with the system linking to your financial institution and asking if the payment method is valid. The system is providing a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.


Make sure these are one of the 'Payment methods that you can use with your Apple ID'; click here --> Payment methods that you can use with your Apple ID - Apple Support A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" which was more helpful than saying nothing the way it currently does). Also read any footnotes in the document for a payment method. Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).


If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support




Reply

Primary Payment method suddenly failed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up