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Level 1

4 points

My AirPod pros are genuine but it says it’s not what can I do

My AirPods are geninuine but it’s says it is not what should I do

Posted on Nov 30, 2022 5:09 AM

Top-ranking reply

Level 4

1,278 points

Posted on Nov 30, 2022 6:42 AM

Hi sameeha240, welcome to the Apple community

I hope you are doing well 🤗

Unfortunately, if you get this message, the AirPods you are trying to connect are not real.

There is nothing you can do except contact the person who sold it to you and ask them to do something.

You can find more information below :

If the issue is not resolved, feel free to come back to us or contact Apple support for more information.

Apple support is available here: Apple Support

See you soon👋

Julio

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