You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

5 points

I been trying to make a refund on child purchases

I been trying to make a refund on child purchases, but now it says that the purchase doesn't meet conditions for a refund. Why? I don’t know.

I been trying to explain that the child made the purchase without permission and only 4 of almost 19 purchases were refunded. I summit the requests twice, all the ones that they didn’t approve. And again, they says that it didn’t meet the conditions.

I been trying to see if I can dispute the charges again but it won’t let me at all now.

Is there another way to request a refund???

iPhone XS Max, iOS 16

Posted on Dec 1, 2022 4:30 AM

Reply

Top-ranking reply

Level 10

209,061 points

Posted on Dec 1, 2022 11:04 AM

it says that the purchase doesn't meet conditions for a refund.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

If Apple has notified you that it is not eligible then so be it.

We can't help you, sorry, we are also users of Apple products & services like you.

that the child made the purchase without permission

To prevent such a repetition in the future, see ⤵️

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)

Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)

Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support

View in context

Similar questions

1 reply

Top-ranking reply

Level 10

209,061 points

Dec 1, 2022 11:04 AM in response to Belll03

it says that the purchase doesn't meet conditions for a refund.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

If Apple has notified you that it is not eligible then so be it.

We can't help you, sorry, we are also users of Apple products & services like you.

that the child made the purchase without permission

To prevent such a repetition in the future, see ⤵️

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)

Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)

Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support

Reply

I been trying to make a refund on child purchases

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up