No internet connection aainflight

I would check with American Airlines. I've experienced issues with them in the past, and I know that you need to connect through their app. It isn't just like connecting to their wi-fi like you would any other network. And to be honest, it can be an on/off thing on any flight. It does not work the greatest on every aircraft.

Go to Settings/General/VPN & Device Management. If you don’t see a VPN profile then VPN is not your problem.

With airline internet you must have the latest version of the airline’s app, and you must connect through it.

Hi spencerfromchapin,

Welcome to Apple Support Communities. We understand that you're having an issue with your inflight Wi-Fi connection while on an American Airlines flight. We'd like to help.

Do you have any issues connecting to other public networks on your iPhone? We ask so we can try to isolate the issue between your device or the specific network.

In the meantime, these steps may help:

1. Make sure that your router is on and that you're within range

If you're too far from your Wi-Fi router, you can't get a signal, so make sure that you're within range.

Make sure that Wi-Fi is on and that you can see your network

2. Go to Settings > Wi-Fi and make sure that Wi-Fi is on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means that you're connected.

If you see Auto Join disabled under Settings > Wi-Fi > [Your Network], tap the More Info button and then tap Auto-Join.

3. If asked, enter your Wi-Fi password

If asked, enter the password for your Wi-Fi network. Get help if you don't know your password.

Even if you enter the correct password, you might see an "unable to join the network" message or an "incorrect password" message. Restart all of your devices, then try to enter your password again.

4. Check for issues with your Wi-Fi network

If iOS or iPadOS detects an issue with your Wi-Fi connection, you might see a Wi-Fi recommendation under the name of the Wi-Fi network that you're connected to. For example, you might see the alert "No Internet Connection." To get more information, tap the Wi-Fi network.

5. Check your cables and connections

If you still can't connect to your network or get online, make sure that your router is connected to the modem and turned on.

6. Restart

Restart your iOS or iPadOS device.

Restart your router and cable or DSL modem by unplugging the device and then plugging it back in.

After you restart each device, see if you fixed the issue.

7. Reset your network settings

If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Get more help

* If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network on other devices. If you can't get online using your other devices, there might be a service outage. Call your cable company or internet provider for help.

* Try connecting to a Wi-Fi network in a different location. If your device can connect, you need to get help with your Wi-Fi network. If your device can't connect to any Wi-Fi networks, contact Apple.

* Update your Wi-Fi router with the latest firmware and make sure that the router supports your Apple product. For more information, contact the router's manufacturer.

Let us know how that goes.

Take care!

Well, Wi-Fi needs to connect to the Internet. And if the aircraft does not have an air-to-ground internet connection you will see Wi-Fi but won’t be able to connect to anything. And another possibility is VPN; if you have it installed, delete the app and profile.