Macbook freezes since MacOS Ventura update

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Macbook freezes since MacOS Ventura update

Hello, My device keep freeze frequently at the login screen (Lock screen too), I have multiple users on my device, when I login to one user keeping all other MacOS users are not logged-in and let the device sleep mode the lock screen freezes in login screen and it require hard shutdown.

FYI if all MacOS users are just logged-in in the same time using one of them the issue never happens even if I left it in sleep mode for a night!

do you have any suggestions?

Macbook Pro 16" late 2019

MacOS version 13.0.1 (22A400)

MacBook Pro 16″, macOS 13.0

Posted on Dec 1, 2022 1:40 PM

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Answer 1

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Chris_V89

Community Specialist

Dec 4, 2022 4:03 PM in response to kareem_arafa

Hey there kareem_arafa,

Thanks for reaching out to the Apple Support Communities. Just to confirm, does this issue occur no matter which user account you log into? If so, we'd recommend testing the issue in safe mode, which can help to determine if the issue may be caused by some software that loaded when starting your MacBook up.

For steps on how to boot into safe mode, and what to do if the issue does or doesn't occur in safe mode, check out this link here: How to use safe mode on your Mac - Apple Support

Intel processor

1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.

2. Release the key when you see the login window, then log in to your Mac.

3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.

Keep us updated on the results, and we'll continue from there.

Have a great day!

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Macbook freezes since MacOS Ventura update

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