You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation update

I am trying to activate an iPhone7 and after I reset the phone I can’t get it started up. I keep getting a error message stating the iPhone needs to be upgraded and shut down

Posted on Dec 1, 2022 6:49 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2022 6:50 PM

Please look at this --> If you can't activate your iPhone - Apple Support



If you are the owner or the owner has shared all information with you then, in order to open the Activation Lock:- read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


If you have an unknown Apple ID on the App Store and Apple ID page. (See the pic below)



Learn how to remove a device from a previous owner's account.



If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.



1 reply
Question marked as Top-ranking reply

Dec 1, 2022 6:50 PM in response to breona242

Please look at this --> If you can't activate your iPhone - Apple Support



If you are the owner or the owner has shared all information with you then, in order to open the Activation Lock:- read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


If you have an unknown Apple ID on the App Store and Apple ID page. (See the pic below)



Learn how to remove a device from a previous owner's account.



If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.



Activation update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.