if i have applecare+ will they replace my macbook if necessary?

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Level 1

10 points

if i have applecare+ will they replace my macbook if necessary?

My MacBook Pro has been holding on by a thread - I was having to use a USB keyboard and an HDMI connected display after the screen broke. I was able to download a Mac Cleaner app that helped keep the overload on data trash to a minimum but occasionally dealt with the annoying error once in a while. It completely crapped on me today with the screen not even showing the login option when turning it on. I can’t reboot it into safe or recovery mode - the keyboard on the laptop doesn’t work. I have an appointment at the Apple Store this evening. If I’m still covered with AppleCare+ will they replace the computer if necessary? Or will they just do all of the repairs to get it back to its working state? - I haven’t even completely backed up the things i needed to (passwords and auto fill info mostly, the rest is on iCloud) but now that i can’t log in I don’t really have a choice in that. Will they try to preserve my data?

Thanks in advance!

MacBook Pro 13″, macOS 12.6

Posted on Dec 2, 2022 2:23 PM

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Answer 1

Dec 2, 2022 3:10 PM in response to dewittdd3

<< If I’m still covered with AppleCare+ will they replace the computer if necessary? >>

Apple seldom finds in necessary to replace entire computer, except in cases like: 'fell down the stairs' or 'run over by a truck'.

<< I haven’t even completely backed up the things i needed to >>

If they have to replace the mainboard, your boot drive will NOT be returned to you, and everything on it will be gone.

You sign a statement that they are not responsible for your data, or you get no service from Apple.

--------

This is a particularly horrible way to learn this lesson, but learn it you must.

Buy or find a large external drive (do not pay extra a for a drive that is fast) and tell the built-in, free, Time Machine software to use it to save your files automatically:

Back up your Mac with Time Machine - Apple Support

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Answer 2

rexton129

Level 3

600 points

Dec 2, 2022 2:27 PM in response to dewittdd3

Apple care plus isn’t extended return or warranty it is mostly what you said, a service for repair. If you mac is this damaged i would recommend looking into some of Apples newer MacBooks here: Mac - Apple you can always get the repairs if available.

I hope you find this helpful!

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if i have applecare+ will they replace my macbook if necessary?

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