Apple TV setting to Control TVs and Receiver is grayed out
Remotes and Devices -> Control TVs and Receivers is greyed out. I cannot change the setting. The CEC setting on both LG Smart TV, and Denton Receiver is turned on.
What am I doing wrong?
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OrigamiFan1
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Community Specialist
Hi iCloudMessagesOnMacOS,
For help with controlling your Apple TV, check the steps below found in the article here: If you can't control your Apple TV with your home theater or universal remote - Apple Support
"Make sure that HDMI-CEC is on
If your TV or receiver supports HDMI-CEC, Apple TV uses the HDMI connection to allow it to be controlled by your TV or receiver remote.
If some features don't work:
- Make sure that your TV or receiver offers HDMI-CEC support. For help, ask the TV manufacturer or check the manual.
- Check that your Apple TV is connected to an HDMI port that supports HDMI-CEC. Check the TV manual to confirm which ports support HDMI-CEC.
- Check that HDMI-CEC is turned on in the menu of your TV or receiver. Use the remote that came with your equipment. Because manufacturers often have different names for HDMI-CEC, look for a setting that ends in "Link" or "Sync." Here are some examples:
- LG: SimpLink
- Philips: EasyLink
- Samsung: Anynet+
- Sharp: Aquos Link
- Sony: BRAVIA Sync"
The guide here Control your TV and volume with the Siri Remote also mentions "These settings may not work with all devices."
You can also check your tvOS is fully updated. Update Apple TV software - Apple Support
If you continue to have an issue, reach out to Apple Support directly to further assist.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Best.