FaceID IR Light
My iPhone XS Face ID all of a sudden doesn't work. I try to check the IR light using camera and I didn't see any lights. Is my FaceID really broken? How can I confirm it?
iPhone XS, iOS 16
User profile for user:
justin_900
User level:
Community Specialist
Hello PhyrTheMan,
Welcome to Apple Support Communities!
We want to help get Face ID working on your iPhone again.
Start with this step for when Face ID has an error:
"If Face ID isn't working on your iPhone or iPad Pro
If you need help using Face ID to unlock your iPhone or iPad, authenticate purchases, sign in to apps, or if you're asked to enter your passcode, learn what to do.
- Check for updates
Update your iPhone or iPad to the latest version of iOS or iPadOS. And make sure that your iPhone or iPad model supports Face ID."
This Apple Support page has the full details and additional steps to take: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
These are the best steps to take to help isolate the Face ID issue to software or hardware and resolve it so Face ID works normally again.
Cheers!