Search Not Working

When I enter a name or email address in the search box in Mail, I get no results. The drop down menu of suggestions shows this symbol with the last three terms I've searched for.

Nancy

MacBook Pro 13″, macOS 10.13

Posted on Dec 3, 2022 4:16 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 6, 2022 10:31 AM

Hey there, smoothsailingnancy,


Thanks so much for using Apple Support Communities. We want to help you figure out what might be going on with Mail.


To begin, it's always best to make sure that you have a stable network connection when seeing this type of issue occur. The reason being that it's possible that no search results are coming in because Mail isn't able to connect to the servers to pull up that information. If you are able to open websites in Safari and stream music in Apple Music, then it is unlikely your computer is experiencing a network issue.


If your network does seem to be down, this article has steps that can help: If your Mac isn't connecting to the internet over Wi-Fi - Apple Support


Should the issue continue to occur, there are some additional steps that you can take that may resolve this issue. You can find those steps in this article: If searching doesn’t find the right emails in Mail on Mac - Apple Support


We hope that this information is helpful.


​Have a great day!

4 replies
Question marked as Top-ranking reply

Dec 6, 2022 10:31 AM in response to smoothsailingnancy

Hey there, smoothsailingnancy,


Thanks so much for using Apple Support Communities. We want to help you figure out what might be going on with Mail.


To begin, it's always best to make sure that you have a stable network connection when seeing this type of issue occur. The reason being that it's possible that no search results are coming in because Mail isn't able to connect to the servers to pull up that information. If you are able to open websites in Safari and stream music in Apple Music, then it is unlikely your computer is experiencing a network issue.


If your network does seem to be down, this article has steps that can help: If your Mac isn't connecting to the internet over Wi-Fi - Apple Support


Should the issue continue to occur, there are some additional steps that you can take that may resolve this issue. You can find those steps in this article: If searching doesn’t find the right emails in Mail on Mac - Apple Support


We hope that this information is helpful.


​Have a great day!

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Search Not Working

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