Search Not Working
When I enter a name or email address in the search box in Mail, I get no results. The drop down menu of suggestions shows this symbol with the last three terms I've searched for.
Nancy
MacBook Pro 13″, macOS 10.13
When I enter a name or email address in the search box in Mail, I get no results. The drop down menu of suggestions shows this symbol with the last three terms I've searched for.
Nancy
MacBook Pro 13″, macOS 10.13
Hey there, smoothsailingnancy,
Thanks so much for using Apple Support Communities. We want to help you figure out what might be going on with Mail.
To begin, it's always best to make sure that you have a stable network connection when seeing this type of issue occur. The reason being that it's possible that no search results are coming in because Mail isn't able to connect to the servers to pull up that information. If you are able to open websites in Safari and stream music in Apple Music, then it is unlikely your computer is experiencing a network issue.
If your network does seem to be down, this article has steps that can help: If your Mac isn't connecting to the internet over Wi-Fi - Apple Support
Should the issue continue to occur, there are some additional steps that you can take that may resolve this issue. You can find those steps in this article: If searching doesn’t find the right emails in Mail on Mac - Apple Support
We hope that this information is helpful.
Have a great day!
Hey there, smoothsailingnancy,
Thanks so much for using Apple Support Communities. We want to help you figure out what might be going on with Mail.
To begin, it's always best to make sure that you have a stable network connection when seeing this type of issue occur. The reason being that it's possible that no search results are coming in because Mail isn't able to connect to the servers to pull up that information. If you are able to open websites in Safari and stream music in Apple Music, then it is unlikely your computer is experiencing a network issue.
If your network does seem to be down, this article has steps that can help: If your Mac isn't connecting to the internet over Wi-Fi - Apple Support
Should the issue continue to occur, there are some additional steps that you can take that may resolve this issue. You can find those steps in this article: If searching doesn’t find the right emails in Mail on Mac - Apple Support
We hope that this information is helpful.
Have a great day!
We deleted the email account and reentered it. Then restarted the computer. It worked.
hi smoothsailingnancy, I have the same issue with my search tool in mail, I contacted Apple Support and they told me that is a Ventura problem and I have to wait to next update :(
can you let me know what was the solution they gave you, it might work for me as-well
thnx
Thanks. I chatted with Apple Support. They determined that it was a bug connected with updating the OS. They took me through a couple of steps to get it working again. Nancy
Search Not Working