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I can't make a payment with my account balance

I was given 2 gift cards worth 200$, I have loaded into my account balance and I was planning to buy 1 airpods 3. When I got to the checkout step I got this error and could not check out with gift card. They told me to review the payment method but I don't use a card, I just buy with a balance account.

I chatted with support, and they told me to correct the billing information, but when I use the gift card, I can't fix the billing address.

Posted on Dec 4, 2022 10:28 AM

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Question marked as Top-ranking reply

Posted on Dec 4, 2022 11:03 AM

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 


And if you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



5 replies
Question marked as Top-ranking reply

Dec 4, 2022 11:03 AM in response to dai246

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 


And if you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



Dec 4, 2022 10:46 AM in response to dai246

(you have done this) See -> How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)

 

When redeeming a gift card, (1) the amount will be credited to your Apple ID balance and (2) then you need to set your Apple ID balance as your default payment.


(1) See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)


(2) See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • if you use your Apple ID balance, you need to set your Apple ID balance as your default payment.

 

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

Dec 6, 2022 12:59 AM in response to dai246

but when I use the gift card, I can't fix the billing address.

Why can't you fix your billing address?

You need to have a billing address in your country.


I was given 2 gift cards worth 200$, I have loaded into my account balance

For sure check again, see -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)


but they just keep asking me to do the same thing

If that's the case, then you have to do what they ask.


You need help and assistant from Apple directly, see Contact Apple for support and service

Contact Apple for support and service – Apple Support (UK)

or

Call 1-800-MY-APPLE

or

Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support



I can't make a payment with my account balance

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