cant play videos in photo library
cant play videos in photo library
iMac 21.5″, macOS 10.14
cant play videos in photo library
iMac 21.5″, macOS 10.14
Hi jacalyn272,
Thanks for coming to Apple Support Communities for help today.
We noticed your Mac is running 10.14 and we have an article containing steps that may resolve the issue for you: If you can't play videos in Photos on your Mac.
"To prepare for future versions of macOS, find and convert incompatible media in your Photos library.
When you access older video files in Photos on macOS Mojave (macOS 10.14), you may see an error message: "Cannot Play Video. Photos cannot play this video. Do you want to try opening it in QuickTime Player?"
Follow steps in this article to convert the video file. If you don’t convert your files ahead of time, they won’t be convertible or usable in future versions of macOS.
Convert media files in QuickTime Player
If that doesn't resolve the issue, let us know more details.
Have a fantastic day!
Hi jacalyn272,
Thanks for coming to Apple Support Communities for help today.
We noticed your Mac is running 10.14 and we have an article containing steps that may resolve the issue for you: If you can't play videos in Photos on your Mac.
"To prepare for future versions of macOS, find and convert incompatible media in your Photos library.
When you access older video files in Photos on macOS Mojave (macOS 10.14), you may see an error message: "Cannot Play Video. Photos cannot play this video. Do you want to try opening it in QuickTime Player?"
Follow steps in this article to convert the video file. If you don’t convert your files ahead of time, they won’t be convertible or usable in future versions of macOS.
Convert media files in QuickTime Player
If that doesn't resolve the issue, let us know more details.
Have a fantastic day!
cant play videos in photo library