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I have an iPod that only displays the apple logio.
At one point I saw a message to use iTunes to finish setting it up.
I connect to iTunes, but told I need a driver for the iPod classic.
How can I get my iPod back and useable?
iPod Classic
Try iOS device not showing in iTunes for Windows - Apple Community. Despite the title the same steps can help with older devices. The latest build should work, but sometimes it can help to install an older build.
tt2
Try iOS device not showing in iTunes for Windows - Apple Community. Despite the title the same steps can help with older devices. The latest build should work, but sometimes it can help to install an older build.
tt2
Hello, yes it did work briefly after receiving it back. Then it stopped and only displayed the Apple logo.
I tried the reset and recall once seeing a message on the screen that I needed to connect to iTunes.
Unfortunately I was travelling and unable to connect to iTunes until my return. At which time, I found I was unable to connect... and recall some message about iPod driver.
Since then, reset has no effect,
Update: I took a couple of screenshots/pics of iTunes /Windows messages - attached
With iTunes installed Windows should be able to install the relevant driver when you connect the device. In iTunes try Edit > Preferences > Advanced > Reset Warnings and try connecting the device again.
tt2
Thanks, went through all the steps, reset/reloadfed USB port drivers ...
no change. Windows detects the device but it causes the system to slow down or even not respond.
I can't read the device, and after ejecting, the iPod has the tick Ok to disconnect, but never shuts off.
It goes off when it runs down the battery (which is a new one I had installed)
Really frustrating... it's a great device with a new battery and I cant use it
Defaulting (hold centre & top) does nothing, repeat and slide 90 deg left, no effect.
I'll try to default with cable connected,
Once Windows recognises the iPod as an USB device, (ie (F:) I click on it and get a message saying insert a disk into device. It does allow me to eject F:, the iPod says OK to disconnect. then stays like that until the battery runs down.
Thanks for the link for reformatting the drive, that's what I'll try after chargiing the battery again.
Not sure what you mean or want for HDD Stats, (properties maybe?) please elaborate. (i.e. HDD for laptop or iPod)
Thanks again for all the useful tips
If you can get to them I'd like to see your versions of this set of numbers, i.e. the HDD stats:
Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c
They will give me some insight into the health or otherwise of the drive in your iPod.
tt2
iTunes helper is a service that only runs if you've selected an option to launch iTunes when this device is connected for one or more devices. If you cannot get into the diagnostics screens and all you hear is clicking then either the drive isn't connected properly to the motherboard in the device, or the drive is dead. You can contact the company that did the battery exchange for you and see if they can help. Failing that you can find instructions online that show how to open up the classic (the right tools and ideally an extra hand) so that you can reseat the drive cable in case that helps.
tt2
Ah, thanks, that's useful to know.
I can't get into any screen, there is no clicking, I only get the Apple logo come up when I have charged it... and it won't turn off, just runs down the battery.
I contacted the company that changed the battery, who have conveniently decided to exit this business.
I appreciate all your help, I will try to open it to check for cables etc... will try to get the correct tools...I am in SE Asia and have found no-one here familiar... the apple store is clueless about the classic.
Thanks again
Thanks....
a final qyestion... what can I use to open the iPod?
it's unlikely I can get one of the special thingamegigs I see in the video, over here
And... I have an old iPad with issues... are you good with those also?
A palette knife or two might do it. The plastic tool sets online that you'd normally buy at the same time as a battery are very cheap.
I'm no good with iPad hardware issues, but otherwise what is the problem? Maybe I can help.
tt2
Are you charging on the dedicated charger? iPads need more current to charge than a iPod charger or computer USB port. The battery might be shot. Nowhere near so easy as an iPod to service. If it is an older model it won't run current iOS or apps so probably not worth investing in.
tt2
Thanks, I did that, no discernable response from iTunes.
With iPod attached, computer recognises it, but iTunes doesn't.
Any other ideas?
Oh right, sorry, Unable to get this information from what you suggested.
Has it ever worked properly since the new battery was installed? Perhaps the drive cable hasn't been reseated properly. It might be worth opening it up to check.
tt2
iPod Classic
