It makes me laugh (sardonically) whenever I have a problem with an Apple computer or phone and I come to the official "discussions.apple.com" website to find the solution, because the exact same thing happens every time -- somebody asks a straightforward question about the exact same problem that I have and then the sadistic Apple "expert" predictably answers their question with a series of super annoying, extremely specific technical questions that makes that person jump through a series of digital hoops to provide information to the expert before they even attempt to answer the question. (And then of course 9 times out of 10 they somehow never manage to actually answer the question, and some random "civilian" actually winds up providing the solution.)
I think I would start crying if I ever saw an "expert" actually answer the question asked with a simple, definitive and forthright solution without first engaging in the passive-aggressive "answer a bunch of my questions first" dance of digital death.
If the experts are such experts, why can't they just try a bunch of stuff on their end and figure out the solution all by themselves? Inquiring minds would like to know.