Unrecoverable error builtin:prelogin

I am selling my MacBook Pro and wanted to delete all information. I followed instructions on the Apple website and then used the processes I found. When I finished with the disk utility erase function and restarted my Mac it would not function. I then attempted to reinstall the operating system and all my data from time machine. At the end of that install I received a message unrecoverable error security agent was unable to create requested mechanism builtin:prelogin.


it is quite frustrating that the directions presented by Apple land me in this position. I trust there is an owner executable solution which I can execute. Thanks for any help.

MacBook Pro 13″, macOS 12.6

Posted on Dec 6, 2022 10:20 AM

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Dec 8, 2022 2:09 PM in response to GAC2301

Hey there GAC2301,


If you're running into errors, try starting from the beginning and use the steps below to help with erasing your Mac without reinstalling macOS:


For macOS Ventura:


Erase your Mac
1. Choose Apple menu  > System Settings, then click General  in the sidebar. (You may need to scroll down.)
2. Click Transfer or Reset on the right, then click Erase All Contents and Settings.
3. In Erase Assistant, enter your administrator information and click Unlock.
4. Review items that will be removed in addition to your content and settings. 
If your Mac has multiple user accounts, click the arrow next to your account name to review the items.
5. Click Continue, then follow the onscreen instructions.

Note: If your version of macOS has been modified, Erase Assistant can’t erase your Mac and displays an alert indicating you need to first reinstall macOS. Reinstall macOS, then use Erase Assistant.


For macOS Monterey:

1. Choose Apple menu  > System Preferences.
2. In the menu bar, choose System Preferences > Erase All Content and Settings.
3. In Erase Assistant, enter your administrator information.
4. Review items that will be removed in addition to your content and settings. 
If your Mac has multiple user accounts, click the arrow next to your account name to review the items.
5. Click Continue, then follow the onscreen instructions.

Note: If your version of macOS has been modified, Erase Assistant can’t erase your Mac and displays an alert indicating you need to first reinstall macOS. Reinstall macOS, then use Erase Assistant.


Erase your Mac - Apple Support


If any errors occur, try using Disk Utility instead: Use Disk Utility to erase an Intel-based Mac - Apple Support


Feel free to post a reply with more details if you need further help.


Take care!



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Unrecoverable error builtin:prelogin

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