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Good afternoon. in August, they bought an iPhone in America, later it turned out that it did not work, it never turned on, they took it to the service, refused to repair it, the reason was "unauthorized modification". The box with the wire was not given away. What to do with the phone? It's not our fault that there was a defective phone. who is responsible for this?
iPhone 12
Who is they? Where was the phone purchased? Where was the phone taken for service and was refused? I'm not sure what you mean by the box with the wire was not given away? What did the repair facility determine was an unauthorized modification?
Who is they? Where was the phone purchased? Where was the phone taken for service and was refused? I'm not sure what you mean by the box with the wire was not given away? What did the repair facility determine was an unauthorized modification?
Was the iPhone purchased at an Apple Store in Miami? Where did you take the iPhone to attempt getting service? What did they say was this unauthorized modification. If they said it could not be repaired, did you ask for the cable back? What do you mean the money was not returned? Who did you give money to for a repair?
Yes, the phone was bought in Miami. Then we went to Russia, presented it, opened it, started turning it on, but it didn't turn on. They were taken to Los Angeles for service, refused repairs, were not changed to a new one and the money was not returned. What to do? The company's mistake, they sold a defective phone. They didn't pay for the repair, it wasn't done, they just made a diagnosis, they said that the phone was already turned on, although it was packed and we couldn't turn it on once
The phone was intended for sale in the US. If you bought it anywhere else in the world it is a grey market phone, and will still only be repaired in the US. And it was probably modified before you bought it to work where you bought it. That is most likely the unauthorized modification.
I still do not understand why Apple is stating that it had an unauthorized modification. Apple could not refund your cost of the iPhone because I expect that more than 14 days had passed. If they could not repair the device, it would seem the unauthorized modification has voided the warranty.
You are not speaking with Apple here, this is a user to user support forum. You need to deal directly with Apple on this. No one here can assist you, we are users like you are.
Bought in Miami. In the service, they gave it back without a box and a wire, they said it could not be repaired, since it had an unauthorized modification
The repair was refused, not replaced, the money was not returned. But the mistake is not mine, but the company's. I don't understand what to do.
Apple will only repair phones in the country where the phone was initially sold.
we took it to the country where we bought it. but the service refused to repair after the diagnosis.
we brought a broken phone, for which Apple does not want to answer now.
but in the USA, it is not necessary to repair it, even though it was bought there.
yes, there is no guarantee now. in apple I wrote a, there is no sense. apparently, you just have to accept it. thanks
Service
