Safari will not open after installling Ventura 13.0.1

After installing Ventura 13.0.1 Safari no longer opens...basically the icon bounces once, then a Problem Report opens with the message "Safari quit unexpectedly" (see Crash Report below).


I have worked through everything listed in the link 'If you can’t open a Safari window on Mac - Apple Support'...reinstalled Ventura, ran Disk Utility, Safe Mode, tried creating and logging into a new account, shift-clicking Safari to open, pretty much everything suggested on these forums thus far...any help would be appreciated! Thank you



iMac 27″, macOS 10.15

Posted on Dec 7, 2022 4:44 PM

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4 replies

Dec 11, 2022 3:09 PM in response to oceanbluesky

Hello oceanbluesky,


Thanks for the additional information.


You mentioned earlier that you tested in safe mode and a new user account. To make sure we're on the same page, did the same issue happen when you were in safe mode and the new user?


If the issues happens in a new user, that indicates it's system-wide, and testing in safe mode helps to rule out a few other possible software causes. If that's the case, we recommend contacting us directly by using this link: https://getsupport.apple.com


Keep us posted on your results.

Thanks!


Dec 10, 2022 7:40 PM in response to oceanbluesky

Hello oceanbluesky,


Welcome to Apple Support Communities!

It appears you've already tried a lot of troubleshooting but nothing has helped.


Let's try some of the things below to ensure there isn't anything that is enabling Safari to crash.


"Check Safari extensions


If you installed any Safari extensions, make sure that they are up to date.

You can also try turning extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then deselect the checkbox for each extension to turn it off. Learn more about Safari extensions


Check Safari settings


The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Settings (or Preferences). Then click Websites, Privacy, or Security to access these settings:


Test with a private window 


A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window. From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.

If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.

  1. Choose Safari > Settings (or Preferences), then click Privacy.
  2. Click Manage Website Data.
  3. Select the affected website from the list shown.
  4. Click Remove.
  5. Click Done.
  6. Open the website again in a non-private browser window.


Install software updates


Install all available Apple software updates, which can include updates for Safari.


Check VPN or other security software


If you installed VPN or other software that monitors or interacts with your network connections, that software could affect your use of the website or the internet. Learn about network issues related to VPN and other software


Check network settings


Certain network settings, such as those related to using a proxy server or custom DNS server, can affect access to content on the internet. Even if you haven't changed your network settings, you might have installed software that changed those settings for you.

To find out whether the issue is with the network settings on your Mac, try viewing the website from some other device connected to the same network.

To find out whether the issue is with your network itself, try viewing the website after connecting to a different network."


If Safari on Mac doesn't open a webpage or isn’t working as expected


If none of the steps above are helping to stop Safari from crashing then we recommend contacting Apple Support directly.

Get Support


Thank you for using Apple Support Communities.

Take care!

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Safari will not open after installling Ventura 13.0.1

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