my child’s apple id isn’t working
my child’s apple id doesn’t let them use it on anything, we’ve tried everything but it has not worked. what do i do?
iPhone 8, iOS 16
User profile for user:
dawngreg08
User level:
Community Specialist
Hello hiii2872,
Welcome to Apple Support Communities!
Let's take a look at the steps below for help you with your child's Apple ID.
"Set Content & Privacy Restrictions
- Go to Settings and tap Screen Time.
- Tap Turn on Screen Time, then tap it again. Choose "This is My [Device]" or "This is My Child's [Device]."
- If you're the parent or guardian of your device and want to prevent another family member from changing your settings, tap Use Screen Time Passcode to create a passcode, then re-enter the passcode to confirm. After you confirm your passcode you'll be asked to enter your Apple ID and password. This can be used to reset your Screen Time passcode if you forget it.
- If you're setting up Screen Time on your child's device, follow the prompts until you get to Screen Time Passcode and enter a passcode. Re-enter the passcode to confirm. After you confirm your passcode you'll be asked to enter your Apple ID and password. This can be used to reset your Screen Time passcode if you forget it.
- Tap Content & Privacy Restrictions. If asked, enter your passcode, then turn on Content & Privacy Restrictions.
Make sure to choose a passcode that's different from the passcode that you use to unlock your device. To change or turn off the passcode on your child's device, tap Settings > Screen Time > [your child's name]. Then tap Change Screen Time Passcode or Turn Off Screen Time Passcode, and authenticate the change with Face ID, Touch ID, or your device passcode.
With iOS 16, while you're setting up Screen Time for a child's device, you can set age-related restrictions for content in apps, books, TV shows, and movies. Just follow the onscreen instructions during setup."
More information about Parental Controls can be found in this article: Use parental controls on your child's iPhone, iPad, and iPod touch
If the above steps don't correct the issue provide us more details of what is not working with the child Apple ID and we'll do our best to point you in the right direction for resolution.
Thank you for using Apple Support Communities.
Take care!