Apple sent an empty box for $1000
The incident : the phone was ordered from Apple on line Store on 10/27/2022
Supposed to be delivered on 11/25/2022. But Fedex said the package will be delayed for the 26
then the 27 then the 28 and finally Fedex said that the
package was routed to
Fedex office in 1505 Cecil B Moore Ave ,Philadelphia pa 19121. As I requested.
( I never requested that change —it is 45 minutes a way from my house)
I called Fedex to send it to my house as planned they said only sender can do that .
I went to pick up the package from the store at 8:12 am on 11/29/22. As soon I touched the
package I know it is empty so I asked the clerk /employee (her name Kaitlin)
For a box cutter and opened the box on front of her showing her the box was empty and I
showed to the camera
then I called Fedex and made a claim which they did nothing saying that I signed for the box
I called apple in the beginning they said they will send me another one then now they said they
have to find the phone first to replaced or issue a refund.
- Can apple show evidence that the phone was inside the box when they sent it or.
- Fedex show that the phone was inside when I opened the box in front of the camera at Fedex 1505 Cecil B Moore Ave in Philadelphia
iPhone 14 Pro