iPhone 13 stuck on install now
i bought an iPhone 13, and tried to transfer my data from old iPhone however it’s been stuck on software update. The screen is frozen only the circle spinning. I can’t cancel update. What do I do?
iPhone 13 Pro Max
User profile for user:
Lissy_12
User level:
Community Specialist
Hi dazy224,
Thank you for using the Apple Support Communities! If you're iPhone is unresponsive, we would recommend the steps below that may help:
If your iPhone won't turn on or is frozen
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn't turn on, contact Apple Support.
Hope this helps!
Have a great day.