I can't add MX as a custom email domain

Dear All,


I am having difficulties setting up my custom email domain and the problems coming from MX record.

Square space dns setting do not support mx01.mail.icloud.com. as a value anybody else had this issue ?


[Re-Titled by Moderator]



MacBook Pro 13″, macOS 10.13

Posted on Dec 9, 2022 4:18 AM

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3 replies

Dec 12, 2022 8:55 AM in response to kristinafromparis

Hi kristinafromparis,


Thanks for coming to Apple Support Communities for help today.


It sounds like you have followed the steps found here, but double-check them: Add an email domain you already own to iCloud Mail on iCloud.com


Then, we'd recommend contacting the Squarespace Help Center to see if they have any suggestions regarding their settings.


Have a fantastic day!

Dec 13, 2022 3:44 PM in response to kristinafromparis

Hello kristinafromparis,


Due to the error you're receiving, "DNS setting do not support mx01.mail.icloud.com as a value" this would need to be addressed by the provider and solved by them. We'd recommend continuing to partner with Squarespace on a solution moving forward:


Contact a third-party vendor - Apple Support


Squarespace Help Center


Wishing you well, take care.

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I can't add MX as a custom email domain

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