My customers iPad 6th generation was purchased from ATT and it’s unlocked and paid off. Now they want to use it with TMobile service and the cellular section is greyed out. Finishing a software update I hope that helps. Will update on what happens
iPad (6th gen) WiFi, Cellular
iPads purchased through a Cellular Carrier may be subsidy locked - AT&T being one carrier that is known to routinely lock devices to its Cellular network. You may be able to have the subsidy lock removed; where possible, you may be charged. Also be aware that the built-in eSIM of some models of iPad may also have been permanently disabled.
Be aware that Apple cannot (or will not) remove a subsidy lock from a device. Also be wary of third-party “unlocking services” that claim to be able to remove the lock; most are unreliable. A subsidy lock can only be removed by the carrier that applied the lock.
iPad 50.0 indicates the currently loaded Carrier settings software/configuration installed on your iPad.
iPads purchased through a Cellular Carrier may be subsidy locked - AT&T being one carrier that is known to routinely lock devices to its Cellular network. You may be able to have the subsidy lock removed; where possible, you may be charged. Also be aware that the built-in eSIM of some models of iPad may also have been permanently disabled.
Be aware that Apple cannot (or will not) remove a subsidy lock from a device. Also be wary of third-party “unlocking services” that claim to be able to remove the lock; most are unreliable. A subsidy lock can only be removed by the carrier that applied the lock.
iPad 50.0 indicates the currently loaded Carrier settings software/configuration installed on your iPad.
I checked on the att device unlock website to make sure the iPad was unlocked and it did verify it did when I entered the IMEI. After 2 software updates still no luck. T-Mobile sim is active changing sim didn’t work. Inside the iPad came with an Apple SIM card instead of an ATT SIM card. Thought that was strange. Will just direct them to the Apple Store.
Hi Betjackie1
It seems unlikely that it will be fixed after the update. It is better to get help from ATT.
Be aware that Apple have closed the AppleSIM service (the precursor to eSIM) to new service activations earlier this year.
What does iPad 50.0 mean under carrier? Network says unknown
