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Screen size when opening Amazon webpage

The screen opens to full size on Amazon page then shrinks down to half the size. I have to use my fingers to resize it to a full page. How do I stop this?


iPad, iPadOS 15

Posted on Dec 10, 2022 7:37 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 30, 2023 9:41 AM

In the AMAZON APP, the web page, when opened, shrinks and floats to the left. It only happens in the APP, not in safari and only on the IPAD. I have tried ALL the suggestions previously listed. It will work okay for a while than it shifts to the left and shrinks. Amazon says the problem is Apple, Apple says the problem is Amazon. No help anywhere.

43 replies
Question marked as Top-ranking reply

Mar 30, 2023 9:41 AM in response to suefromunion

In the AMAZON APP, the web page, when opened, shrinks and floats to the left. It only happens in the APP, not in safari and only on the IPAD. I have tried ALL the suggestions previously listed. It will work okay for a while than it shifts to the left and shrinks. Amazon says the problem is Apple, Apple says the problem is Amazon. No help anywhere.

Apr 8, 2023 8:58 AM in response to suefromunion

This fix was for using the amazon website thru safari on my iPad. Mine started doing the same thing….opening and being super small that I couldn’t read it without using my fingers to zoom it in. I found out there is a setting in safari for specific web pages. I have no idea why or how this setting got changed to 50%, but I changed it back to 100% and it’s fixed. See screenshots for more.

Jun 18, 2023 9:42 AM in response to suefromunion

HERE ARE THE STEPS I TOOK THAT FINALLY FIXED AMAZONS WEBSITE FROM SHRINKING ON MY iPAD MINI 6 IN SAFARI


1.) Open the Safari App on your iPad click the search field at the top of the page and go to AMAZON WEBSITE


2.) Once on amazon.com click the double AA button to the left of the search field as outlined in RED in the reference photo below. This will activate a drop down menu.



3.). In the drop down menu click the smaller A button to the left as outlined in RED in the reference photo. The YELLOW circle is indicating the page zoom level.



4.) Next click on the refresh button to the right of the search field as outlined in RED in the reference photo. Once the webpage is refreshed amazon.com should fill to the width of your screen. This set’s the page zoom for this individual webpage, while not affecting the rest of the website’s you visit. To confirm this setting proceed to the next step.



5.) Close out of the Safari App and open the Settings App and scroll down on the left hand menu until you see Safari and click on it. This will open Safaris menu options to the right. Now scroll down until you see the Page Zoom option and click it. You will now see the label PAGE ZOOM ON set to 85% for amazon.com and OTHER WEBSITES set to 100%




I hope this has helped anyone that has had this happen on their iPad when visiting AMAZON’s website.

If this has helped you, please click the (Helpful Button) located below this post. Thank You.

Jan 26, 2023 8:55 AM in response to r4zrshr4p

I have the same problem on my iPad mini. I’m not using the Amazon app, just viewing the Amazon web page on Safari. The page opens fine but then instantly shrinks to about half size in a narrow band on the left, which means text is unreadably small.

If I zoom in, or use my fingers to enlarge the page, then the page swims about on screen and I can only see part of it.

I’ve tried clearing history and cookies and restarting my iPad.

I’m on the latest update.

All other websites work ok at the moment, but this is the second time I’ve had this problem on the iPad and last time several sites were affected. Last time I spent hours trying to fix it and finally it cleared up on its own. No idea why.

How can I fix this?


Apr 18, 2023 7:33 AM in response to suefromunion

ok from what i can tell it is because some graphics on some sellers sights somewhere on the listing go outside the area of the sellers page.. so if you scroll down in the app you wiull see that some graphic is too big and the page is fitting that graphic to the page and that shrinks the other part down. i would guess you could only zoom in on these pages because amazon and apple cant know whcich pages are like this. IMO


Dec 12, 2022 4:40 PM in response to suefromunion

Hello suefromunion,


If an app is working properly, then we'd recommend taking these related steps: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If an app on your iPhone or iPad doesn't work as expected, try this.

1. Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.
 
2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
 
Get more help

- If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
- If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.
- If you bought the app recently and you no longer want it, you can also request a refund.


As mentioned at the bottom, if the issue continues to occur, then it would be best to contact the developer of that app for further support. Here's how you can accomplish that: How to contact an app developer - Apple Support or at: Amazon Customer Service They'll need to take it from here.


Wishing you well, take care.

Apr 18, 2023 11:54 AM in response to goggaburr

On my iPad mini 6, some Amazon product pages open perfectly. Some other product pages once opened properly but now shrink after a couple of seconds. This is with both Safari and Amazon set at 100% zoom. Playing with the "request desktop site" option doesn't help, nor does clearing browsing history.


Perhaps this a caching issue on Safari??


Or perhaps previous Amazon page view information is stored on my Amazon account somewhere and does not update what Safari settings are changed??



Apr 24, 2023 7:31 PM in response to Whoknowswhat_me

It worked on my iPad Pro 11 generation 3. I’m using the 16.4.1 version software. Maybe the older versions are different. Anyway, thanks a ton. That always drove me nuts. I have the newest mini also. I’m going to try it on that when I get home. Thanks again.


Oh by the way, the post by goggaburr about mixed graphics is onto something too. I tried several different pages and they are correct about graphics from mfg’s being “too large to fit the page”. I believe this whole issue goes back to the people coding for Amazon. They can’t account for every advertising font and graphic layout.

Screen size when opening Amazon webpage

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