I'm attempting to restore an iPad to factory default via Mac Finder. The process reboots the iPad back to the passcode screen and in Finder it gets stuck in "preparing iPad for restore". Any ideas? It belonged to a family member who passed away. Thanks!
iPad
Hello robbmaclean,
We're so sorry for your loss, and we'll do everything we can to help with this issue.
To help us better assist you, can you let us know if you have received any error messages at this point? If so, what does the error say? That information will help us plan how to proceed.
If you're unable to update or restore the iPad, please check out this link, which has some information and suggestions that may help: If you can't update or restore your iPad
If you can't update or restore your iPad
You can put your iPad in recovery mode, then restore it using your computer.
In these situations, you might need to use recovery mode to restore your iPad:
• Your computer doesn't recognize your iPad or says it's in recovery mode.
• If your screen is stuck on the Apple logo for several minutes with no progress bar.
• You see the recovery mode screen.
Learn what to do if you see the progress bar on your screen for several minutes.
Put your iPad in recovery mode and set it up again
1. Make sure that your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes.
2. On a Mac with macOS Catalina, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.
3. Keep your iPad connected and wait until the recovery mode screen appears:
• For an iPad without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button.
• For an iPad with a Home button: Press and hold both the Home and the top (or side) buttons at the same time.
4. Keep holding the button (or buttons) until you see the recovery mode screen:
5. Locate your iPad on your computer. When you see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your iPad. If the download takes more than 15 minutes and your iPad exits the recovery mode screen, let the download finish, then repeat step 3.
6. After the Update or Restore completes, set up your iPad.
Thank you.
Hello robbmaclean,
We're so sorry for your loss, and we'll do everything we can to help with this issue.
To help us better assist you, can you let us know if you have received any error messages at this point? If so, what does the error say? That information will help us plan how to proceed.
If you're unable to update or restore the iPad, please check out this link, which has some information and suggestions that may help: If you can't update or restore your iPad
If you can't update or restore your iPad
You can put your iPad in recovery mode, then restore it using your computer.
In these situations, you might need to use recovery mode to restore your iPad:
• Your computer doesn't recognize your iPad or says it's in recovery mode.
• If your screen is stuck on the Apple logo for several minutes with no progress bar.
• You see the recovery mode screen.
Learn what to do if you see the progress bar on your screen for several minutes.
Put your iPad in recovery mode and set it up again
1. Make sure that your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes.
2. On a Mac with macOS Catalina, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.
3. Keep your iPad connected and wait until the recovery mode screen appears:
• For an iPad without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button.
• For an iPad with a Home button: Press and hold both the Home and the top (or side) buttons at the same time.
4. Keep holding the button (or buttons) until you see the recovery mode screen:
5. Locate your iPad on your computer. When you see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your iPad. If the download takes more than 15 minutes and your iPad exits the recovery mode screen, let the download finish, then repeat step 3.
6. After the Update or Restore completes, set up your iPad.
Thank you.
Restore & Update iPad option in Mac Finder hangs at "preparing iPad for restore"
