Word 365 for Macintosh Command+` stopped working after upgrade to Ventura

Question

Word 365 for Macintosh Command+` stopped working after upgrade to Ventura

I have had Microsoft Office 365 installed on my computer since I got it in 2020 and update it to each new OS release. Since upgrading to Ventura, the ability to switch between open Word files with the command+` has stopped working.

When I went into the keyboard shortcuts to create a different shortcut just to soothe the aggravation until Microsoft caught this bug, I noticed the NextWindow keyboard shortcuts now all appear as Command+! or Control+! rather than the Command+` or Control+` they were originally set to. The ! key is right next to the ` key on my logictech keyboard (also not new to my set-up) AND laptop keyboard, but when I try to enter Command+` directly, the customize keyboard window interprets that as Command+!

I went into System Settings and verified I have a normal US Querty keyboard defaulted on my MacBook Pro laptop.

Anyone else having this issue? Anyone found a fix? Anyone know when Microsoft will patch this?

Other configuration information:

MacBook Pro 13" 2020, Ventura 13.0.1

Posted on Dec 11, 2022 8:27 AM

Reply

Answer 1

Old Toad

Level 10

216,710 points

Dec 11, 2022 9:58 AM in response to masqthephlsphr

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.

NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts

• Deletes font caches, kernel cache, and other system cache files

NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.

Reply