Airpods Pro 2 case excessive discharge

Having the same discharge problem as others with AirPods Pro 2 case. I can fully charge the case and within 2 days it's completely discharged. I only use my AirPods a few minutes a day. Something is draining the case. I have tried the suggestion of removing them from the find my app and re-pairing with my iPhone. I'm running firmware version 5B58. Never had this issue with original AirPods Pros.

Posted on Dec 11, 2022 5:37 PM

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Question marked as Top-ranking reply

Posted on Dec 14, 2022 9:02 AM

Hello Mark_Rivers_419,


Let's use a different cable, USB power adapter and wall outlet to charge your AirPods case. That should help to further isolate any conflicts with your cable or power adapter.


Additionally, when you removed your AirPods from Find My, did you also reset them using the steps below?


1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
• If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
• If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases

7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


You can also find those steps in this resource: How to reset your AirPods and AirPods Pro


Additionally, have you had the opportunity to test this behavior while your AirPods are paired with another device?


Let us know, and we'll keep moving forward based on those details.

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3 replies
Question marked as Top-ranking reply

Dec 14, 2022 9:02 AM in response to Mark_Rivers_419

Hello Mark_Rivers_419,


Let's use a different cable, USB power adapter and wall outlet to charge your AirPods case. That should help to further isolate any conflicts with your cable or power adapter.


Additionally, when you removed your AirPods from Find My, did you also reset them using the steps below?


1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
• If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
• If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases

7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


You can also find those steps in this resource: How to reset your AirPods and AirPods Pro


Additionally, have you had the opportunity to test this behavior while your AirPods are paired with another device?


Let us know, and we'll keep moving forward based on those details.

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Airpods Pro 2 case excessive discharge

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