Armband doesnt fit Ultra watch

Hi,

just opened my new Ultra watch and I have the green alpine loop. One of the sides of the armband does’nt fit the the watch. I have tried with the other connecting side and it fits perfectly on both sides. So, one of the sides does’nt fit on any side. Seems to me like an production issue!


Anyone else experiencing the same issues?


Regards

Stefan

Posted on Dec 12, 2022 11:26 AM

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Question marked as Top-ranking reply

Posted on Dec 12, 2022 11:45 AM

Return the watch AND the watch band in the original packaging to Apple and buy it again. Unfortunately, Apple considers the watch and band as one item, so you can't just return the band. You can do this in an Apple Store directly, unless you bought it from someone else. If you purchased from someone else, you'll need to deal with them on the return.

8 replies
Question marked as Top-ranking reply

Dec 12, 2022 11:45 AM in response to Stegev84

Return the watch AND the watch band in the original packaging to Apple and buy it again. Unfortunately, Apple considers the watch and band as one item, so you can't just return the band. You can do this in an Apple Store directly, unless you bought it from someone else. If you purchased from someone else, you'll need to deal with them on the return.

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Armband doesnt fit Ultra watch

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