Can not watch Netflix on my laptop

Hi,


I’m trying to watch Netflix on Google chrome or safari but it’s saying my Mac book is not compatible for a new update on these apps which causes the player to not work

MacBook Pro 13″, 10.10

Posted on Dec 13, 2022 1:04 PM

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Question marked as Top-ranking reply

Posted on Dec 15, 2022 1:48 PM

Hey Daniela424,


Welcome to Apple Support Communities. Since it sounds like the issue happens specifically with Netflix in your browser, we found this page in Netflix help center - Netflix Error M7121-3078. According to that page, your current OS X is not supported to play Netflix. If your MacBook is compatible, you can upgrade your OS X, then try again.


To see if your MacBook is compatible with OS El Capitan, check out OS X El Capitan - Technical Specifications.


All the best.


1 reply
Question marked as Top-ranking reply

Dec 15, 2022 1:48 PM in response to Daniela424

Hey Daniela424,


Welcome to Apple Support Communities. Since it sounds like the issue happens specifically with Netflix in your browser, we found this page in Netflix help center - Netflix Error M7121-3078. According to that page, your current OS X is not supported to play Netflix. If your MacBook is compatible, you can upgrade your OS X, then try again.


To see if your MacBook is compatible with OS El Capitan, check out OS X El Capitan - Technical Specifications.


All the best.


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Can not watch Netflix on my laptop

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