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iOS 16.2 Homekit problem - other users cannot access the home

Hi


Did the 16.2 update yesterday and subsequently updated the Home app only to find that other users now cannot access the home and only see an empty my home page with no accessories showing.


On all hubs (2 x HomePods & 1 x AppleTV), I have also updated the software to the latest released yesterday.


Tried to delete / re-add home on one of the other users devices (my work iPhone, also on 16.2) and it makes no difference. When I try and delete this profile in home from my personal iPhone (which is the resident, owner), get message 'could not modify user's access'


Anyone have the same or any ideas?


thanks

Simon

iPhone 14 Pro Max

Posted on Dec 14, 2022 2:36 AM

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Question marked as Best reply

Posted on Dec 14, 2022 10:22 AM

Yeah, that's what mine said. Try some of the things I did:

  1. Signing out of cloud, restarting, then signing back in
  2. Toggle the Home setting under iCloud
  3. Completely wiping that particular user's [the one that can't be removed] HomeKit configuration with this profile: http://appldnld.apple.com/iOSProfiles/HomeKitReset.mobileconfig
  4. Wiping the device and restoring from a backup.


Maybe one of those options led to my success?


[This is a Direct Download Link]


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56 replies

Dec 23, 2022 11:49 PM in response to badger88

I second that Apple support has degraded in quality to a Samaritans Hotline. I experienced first Hand how telephone support after dozens of hours acknowledged my issue needs deeper looking into and then just went ahead and closed my ticket. Instead they prefer to celebrate grotesquely that iPhone is now available is “red” color. It’s distasteful in view of the constant decline in quality of software and service. Much like Siri is still almost as dumb as she was at launch.


For being unbelievably rich and having access to good resources Apple should be ashamed of its current policies.


but… that doesn’t help anyone here. I think the workarounds presented above have helped people recover all or part of the issues. So, I wouldn’t dismiss community efforts over a lack of Apple service. Merry Holidays!



Dec 24, 2022 8:32 AM in response to dMindFuse

Good point, thanks for the reminder. It’s sad, however, that these discussions are even necessary. I still have some Apple/Mac computers from the old days, a Mac 256 and an old Power PC. My 256 runs OS1 and now is upgraded to a whopping 4 megs of ram! I really like the feel of Apple products. Apple doesn’t need to be just another “me too” company. They were much better than that and I hope they can be again. Thanks and Happy Holidays!


[Edited by Moderator]

Dec 24, 2022 9:05 AM in response to badger88

I hear you. The issue I think is that Apple, just like any other publicly traded company, is slave to shareholder value maximalism. The only way that can be achieved continuously and have the share price go up non stop is by either smashing the market with killer products regularly or, in the absence of that, by mailing existing customers or cutting costs (corners). It’s probably a blend of all of that. Were Apple a private company it could do almost whatever it wanted and pursue the road you stated of something along the lines of ideological technical leadership, which costs more. But we live in the here and now and have to accept aggressive use of marketing (new red color for iPhone is celebrated as if we just invented paint!!) and other bloated crap no one asked for (yet another new Memoji for instance) to trick more money out of people‘s pockets at the expense of quality and durability. Capitalism at its finest… lol?


let’s see where Matter goes. In my family, during 2022, 5 people reconsidered what they need their phones for, really, and reverted to cheaper android, which somewhat annoyed me a wee bit, because I now have to use Signal to have a simple FaceTime replacement with them. It made me think though, what I use all this for… besides HomeKit (which I can easily do without given so many of these devices are bug ridden unreliable too) and I’m not happy anymore spending 3x for something that on an annual basis gets me scratching my head (iOS upgrades no one needs), not to mention having to remote troubleshoot my parents‘ issues in the wake of it. I can have that experience on android for muuuuch less cash. Amazingly, no one android seems to complain. Is that for real? Can’t be.


merry Christmas and remember: it’s just a product you can likely live without or replace it with another solution. ;)



iOS 16.2 Homekit problem - other users cannot access the home

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