Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

23 points

iOS 16.2 Homekit problem - other users cannot access the home

Did the 16.2 update yesterday and subsequently updated the Home app only to find that other users now cannot access the home and only see an empty my home page with no accessories showing.

On all hubs (2 x HomePods & 1 x AppleTV), I have also updated the software to the latest released yesterday.

Tried to delete / re-add home on one of the other users devices (my work iPhone, also on 16.2) and it makes no difference. When I try and delete this profile in home from my personal iPhone (which is the resident, owner), get message 'could not modify user's access'

Anyone have the same or any ideas?

thanks

Simon

iPhone 14 Pro Max

Posted on Dec 14, 2022 2:36 AM

Best reply

0just_ice

Level 1

9 points

Posted on Dec 14, 2022 10:22 AM

Yeah, that's what mine said. Try some of the things I did:

Signing out of cloud, restarting, then signing back in
Toggle the Home setting under iCloud
Completely wiping that particular user's [the one that can't be removed] HomeKit configuration with this profile: http://appldnld.apple.com/iOSProfiles/HomeKitReset.mobileconfig
Wiping the device and restoring from a backup.

Maybe one of those options led to my success?

[This is a Direct Download Link] 

View in context

Similar questions

56 replies

Dec 14, 2022 12:34 PM in response to Bfulroth

Understandably so...do yourself the favour and download the Controller app- it supports backups and after having to rebuild once, I never had to again.

Dec 14, 2022 12:38 PM in response to JimjamsUK

Unfortunately, for me that didn’t work.

Dec 14, 2022 6:42 PM in response to Ant2484

This did it.

thank you!!

swaterhouse Author

Level 1

23 points

Dec 15, 2022 3:01 AM in response to dMindFuse

Also working for me now after rebooting all hubs. Hurray.

drew279

Level 1

8 points

Dec 15, 2022 7:50 AM in response to gatorfjx

Same issue as others. Wife is added but can’t see Home. I can’t remove her now either.

Dec 17, 2022 11:12 PM in response to swaterhouse

I just had a similar issue, on my older / work phone I had to swipe-kill the Home app,

reload it, then I could see my regular Home; the App seemed to assume I was in another spot or new home...

Dec 18, 2022 12:21 AM in response to JimjamsUK

I should have mentioned that by rebooting, I meant unplugging the devices rather than a software restart. Having read some of the other responses simply restarting them doesn't seem to be enough.

Sarge103

Level 1

8 points

Dec 18, 2022 6:32 AM in response to swaterhouse

Exactly the same issue. Can share home with family members and then can’t delete their invite. Very frustrating

Sarge103

Level 1

8 points

Dec 18, 2022 6:53 AM in response to Sarge103

Fixed, thanks gatorfjx

Dec 19, 2022 5:24 PM in response to swaterhouse

My wife had to set up a “My Home” on her phone, then the Home app asked her to update in the Home settings, hit continue…then she was able to switch back to our home. Works!

Dec 21, 2022 11:34 AM in response to AlexanderBooher

See my latest answer for a possible solution.

iOS 16.2 Homekit problem - other users cannot access the home